Prescription Records Specialist Job in Smithfield, Rhode Island US
Position Summary:
CVS Caremark is a Fortune 21 company with 200,000 employees and over $90B in revenue. It is the only fully integrated pharmacy health care company in the United States. Our offerings across the entire spectrum of pharmacy care allow us to provide greater convenience and choice for patients, improve health outcomes, and lower overall health care costs for plan sponsors and participants.
Prescription Records Specialist job is responsible for receiving and reviewing requests for prescription records, and providing records in accordance with privacy guidelines and company policy and procedures.
Job Description:
Responsibilities for the Prescription Records Specialist job in clued but are not limited to:
• Receive and review requests for prescription records from CVS/pharmacy customers and third party requestors via phone, mail and fax
• Provide prescription records within specified time constraints in accordance with HIPAA and company guidelines
• Accountable for processing requested information in the Accounting Disclosure System
• Customer Care phone support of the Privacy Office 800 number; answering customer and requestor issues and/or concerns
• Privacy Office email support; responding to customer and requestor emails for prescription records requests and status checks
Requirements:
Requirements for the Prescription Records Specialist job:
• Highly developed ability to communicate clearly, accurately and professionally; both verbally and in writing
• Superior telephone etiquette
• Proficiency in data entry and the ability to master internal computer applications
• Ability to work in a high volume, production oriented, time sensitive environment
• Demonstrated ability to multi-task with a high degree of accuracy and attention to detail
• Proven self-starter with the ability to work independently with minimal supervision
• Must be able to function well in a team environment
• Demonstrated ability to maintain information in the strictest confidence
• Bilingual in Spanish
Preferences for the Prescription Records Specialist job:
• Customer service background
• Knowledge of customer privacy and compliance
• Call center experience
• Data entry experience
