Process Optimisation Manager
Role synopsis
Trading Business Services is the global oil gas ’functional tower’ within our Finance Organisation focused on providing operational excellence in delivering trade completion ’end to end’ processes in the most effective and efficient way possible. As part of it’s 3 year roadmap TBS aims to deliver strategic and tactical process improvements delivering through standardisation , simplication , straight through processing and reduction of ’rework’ TBS currently has ca 250 ftes of activity and oversees delivery of a significant part of the Groups cashflow.
The Process Optimisation Manager role is newly created key role within the TBS leadership team.
The main accountability of the post-holder is to drive process optimisation and transformation across the end to end TBS organisation and to ensure the TBS operations organisatio n delivers outstanding customer service and operational excellence through best in class delivery .
The TBS Prcoess Optimisation Manager is accountable for successful delivery throughout any inception and transition phases, the finalisation of Go live and supporting the stabilisation phase of any process change.
Key accountabilities
•Programme manage the TBS process optimisation roadmap overseeing delivery of the strategic people,procress and systems agenda’s (owner of the TBS integrated project plan)
•Support each of the TBS Operations leaders in all matter of process optimisation / improvement. Continuously challenging the business on what are added value processes for the business and drive outsourcing of processes that do not, so that business focuses on the right things and is leaner than any of its competitors
•Manage the overall process for scoping activities to be improved, the methodology used for such projects, management of the overall quality mitigation of risk and smooth running of operations.
•Managing the business case for each process change, starting with agreement to budgets, reviewing the outputs of the scoping and activity analysis phases to then ensuring that the organisational design is in line with the business case.
•Manage the overall view from a systems, IT, and facilities requirement perspective to ensure all relevant infrastructure is in place and operational, working with the relevant TBS / Workstream teams to overcome issues.
•Own the activity based costing mechanisms , risk assessment and process KPI’s which act to inform the prioritisation of the TBS optimisation agenda (to include external benchmarking as appropriate)
•Act as the key interface for TBS with the rest of our company on all matters relating to change management and business process improvement to ensure the business can replicate best practices from other parts of the organisation
Essential Education
•Education and Professional Accreditations, BSc degree or equivalent
Essential experience and job requirements
•Wide experience in Business Process Optimisation (ideally in a trading environment)
•Significant experience of continuous improvement tools and techniques
•Proven track record in leading teams developing and implementing business processes and managing complex process / systems implementation in similar environment
•Recognised specialist in change management tools and techniques
•Demonstrated ability in developing process improvement strategies with senior and middle management teams
•Significant experience and knowledge of benchmarking
•Demonstrated deep experience and knowledge of internal strategic consulting
•Experience leading teams delivering cost benefit analysis for projects
•Applied strong knowledge and experience in developing project plans and budgets
•Experience of risk assessment tools
•Change and Programme management skills/experience and management of complex matrix teams demonstrated from prior roles, Proven track record acting as an agent for change across multiple businesses / countries
•Experience of stakeholder management at an executive / senior level, as well as negotiating, managing conflict and risk, in similar service centre implementation environment
Additional information for internal candidates Core Competencies
-Takes appropriate risks and manages the implications of actions-Mastery
-Understands the business levers and takes advantage of appropriate financial and IT tools- Mastery
-Looks for ways to do things better, faster, more efficiently- Mastery
-Promotes open effective communication- Mastery
-Paints a picture that inspires others to contribute, in a way that ensures alignment- Expert
-Demonstrates awareness of competitors' actions and their impact on the company- Expert
-Actively seeks know-how and opportunities from the external environment and applies them- Expert
-Project Management skills- Mastery
-Managing change- Expert
-Takes appropriate risks and manages the implications of actions- Skilful
-Overcomes obstacles and adapts approach to achieve outstanding results- Mastery
-Willingly takes the lead when challenges occur- Mastery
-Actively promotes a positive team environment- Mastery
-Anticipates future situations and plans ahead to meet them- Mastery
-Demonstrates shared commitment to the success of the team and the wider organisation-Mastery
Technical Competencies:
-The ability to organise the activity set which delivers the strategy; driving the process to make portfolio choices; allocate resources; assess and respond to risk; and choose appropriate targets. Informs the target setting process by identifying, describing and communicating a portfolio of current business investment options and quantifying the outcomes, risks and opportunities- Mastery
-Understands the different types of risk that affect the business and how these can be mitigated or managed. Assessing and monitoring financial and non-financial risks to business performance. Providing businesses and functions with effective and timely financial risk analysis- Mastery
-Managing projects and related organisational change to ensure optimal use of resources and achieve objectives within schedule and budget. Contributing to the delivery of projects by applying financial control and accounting skills to the project financials and monitoring performance metrics- Expert
-The ability to define business direction by understanding the competitive environment and critical business uncertainties; the ability to articulate plausible options and drive the delivery of the chosen strategy through the plan- Expert
-Strategy Development and Application- Mastery
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