Process Support Job in Pittsburgh 15241, Pennsylvania US
Our client, a large financial institution, has opportunities available just south of Pittsburgh. The start date is April 16th and the pay range is $16.40-17.30. The shift will be 3:30pm 12:00am. Randstad offers access to benefits including medical, dental, vision, and 401k, weekly pay, and direct deposit.
There will be a 4 week training period, and attendance is imperative for the first 90 days of the contract.
Process Support Job Summary:
Role supports a portfolio of loans in default, imminent default loans with a focus on loan modifications, document validation, Net Present Value model running, completing second mortgage modifications, executing short sale/ DIL or answering technical foreclosure questions, as well as responsibility for identifying solutions that will improve the account in a timely manner.
The Processor position requires the understanding and utilization of appropriate options for borrowers, such as Collections, Repayment plans, Special Forbearance, Modifications, Short Sales, and/or Foreclosure. Although work will vary based on the associate's department, core responsibilities may include processing routine transactions, documenting loan history, responding to customer or other 3rd party inquiries, researching and/or preparing documentation, and analyzing requests in accordance with established guidelines to determine appropriate courses of action.
There will be a need to handle more complex levels of transactions related to Loan Modifications with limited supervision to complete daily tasks and duties and along with an ability to follow and execute policies, procedures, and protocol required to complete assigned tasks.
The ability to clearly communicate the customer's current status and the steps that are required in order for us to make a Fair, Fast and Final decision.
Working hours: Monday - Friday 3:30pm - 12:00am
Requirements:
Mortgage experience and Default servicing experience
Ability to independently review foreclosure files
Accuracy, thoroughness and attention to detail
Strong analytical, organizational and communication skills
Excellent Computer Skills, including Word, Excel, Outlook and Web navigation
Professional resume and at least 2 positive, professional work references
TO BE CONSIDERED for this opportunity please email your resume in WORD format to: Deborah.Rajotte@randstadusa.com and include 2-3 professional managerial references.
All qualified applicants will be contacted.
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