Processing Associate recruitment
Vanguard, one of the world's largest investment management companies and a recognized employer of choice, seeks a processing associate to process monetary and clerical requests with the highest quality service and accuracy. You will communicate effectively with internal and external clients.
Your primary duties and responsibilities:
- Interprets and processes a broad variety of retail client requests. Develops, processes and maintains a thorough understanding of departmental policies and procedures, and a working knowledge of internal systems.
- Maintains balance between quality and productivity to meet department standards. Completes work within specific time frames.
- Demonstrates logical, systematic approach to problem solving, focusing on client expectations and improving effectiveness and efficiency of operations. Leverages online resources and past experience to independently meet challenges and provide viable alternative solutions as needed.
- Communicates both verbally (incoming and outgoing) and in written format with clients to clarify incomplete or invalid paperwork. Displays strong client relationship management skills during interactions with both internal and external clients. Complies with all Financial Industry Regulatory Authority (FINRA), Securities and Exchange Commission (SEC) and Vanguard internal policies regarding client contact.
- Demonstrates and maintains a comprehensive knowledge of investment industry and Vanguard policies and procedures. Adheres to compliance and risk management policies to maintain complete client confidentiality and minimize risk and exposure.
- Identifies workflow-related issues, trends, and makes recommendations for improvement to management. Proposes solutions and actively participates in the implementation process.
- Maintains effective work relationships by handling peer and management interactions in a positive and cooperative manner. Keeps supervisor informed of issues impacting the team.
- Builds productive working relationships across the organization with a focus on creating client-driven solutions, continually looking to meet or exceed client expectations. Seeks constructive feedback from internal clients.
- Supports divisional cross-training efforts by becoming cross-trained in other functions outside of primary business area. Provides support to other associates as new members are hired in the unit, procedures change or new systems are implemented.
- Participates in special projects and performs other duties as assigned.
Qualifications
The ideal candidate should possess:
- Undergraduate degree or equivalent combination of training and experience.
- Series 6 and 63 FINRA licenses (or ability to obtain with department guidelines). New hires will be required to obtain their Series 6 and 63 licenses in the spring of 2013.
- Minimum of one year general experience.
- Demonstrated client relationship management experience.
- Excellent verbal and written communication skills.
- Strong problem resolution and time management skills.
- Outstanding positive attitude with ability and willingness to effectively work within a team environment.
- Demonstrated ability to work in a high volume situation with time constraints and to adapt within a fluid work environment.
- Ability to prioritize and handle multiple tasks in a rapidly changing environment.
- Working knowledge of Microsoft Office and PCs.
Note: Vanguard is not offering visa sponsorship for this position. Additionally, employment is contingent on a successful drug-screening result.
July 5, 2012
• Tags: Accounting & Finance careers in the USA, Processing Associate recruitment • Posted in: Financial