Product Manager II
Product Manager II - Dental
Manage fully insured Dental products in both California regions, with the potential of providing direct product management in other regions (ex: OH, GA) as the need/desire arises. This includes partnering with PMG partners to maintain a health plan benefit portfolio that can be administered by clinical and administrative staff to provide high levels of member service while maintaining product margins. Drive day-to-day management of several projects/work streams responsible for implementing consistent, standardized Dental product portfolio management, benefit design and pricing decision-making processes in all regions. This may include sourcing data, building consistent performance measures and establishing service and margin targets. Leverage KP purchasing power through consolidated vendor management to lower cost of contract administration and to obtain terms for increased service and/or decreased overall cost. Manage Dental products in both California regions (and potentially elsewhere). This includes collaborating with PMG partners to maintain a health plan benefit portfolio that can be administered by clinical and administrative staff to provide high levels of member service while maintaining product margins. Accountable for membership and financial performance of Dental products against expectations in the California (and potentially other regional) product plans or business cases, for remediation of all key issues/problems necessary to move a product initiative from critical status (red) to on-track (green). Collaborate with program office, KPIC and regional partners to capture and analyze market data, including competitor and customer trends, and product performance data and metrics to help regions develop annual and multi-year product plans; establish metrics, tracking and reporting on performance of product plans. Lead cross-functional and cross-regional teams in a matrixed-managed environment, of diverse regional and national functions and disciplines, such as business line leaders, market strategy, market research, product, finance, marketing, sales, IT/systems, compliance/regulatory, training, operations and administration. In collaboration with Program Office, KPIC and regional business line and product partners, evaluate external market data and analyze product portfolio performance to make recommendations for regions annual and longer-term product portfolio changes to achieve the correct product mix to meet membership and margin goals. Develop and regularly update program-wide product management processes and tools, including a) Product Guardrails that define requirements and decision boundaries for regions on product portfolios b) Analytics ('Databooks') required for product and price planning c) Product lifecycle management process frameworks d) Product plan documentation and templates e) Performance metrics, dashboards, and reports Qualifications: Basic Qualifications: - Bachelor's degree in Business Administration, Public Health or related field or equivalent experience. - 2-5 years of experience of key customers and/or healthcare industry. - Product/Market needs analysis with a focus in a specified market segment. - Frequent use and/or application of basic product and project management principles, theories, and concepts. - Working knowledge of industry practices and standards, with some knowledge of benefits, benefits administration and health care delivery from either or both a provider and payor perspective along with insurance industry practices and systems. Preferred Qualifications: - Master's degree in Business Administration (MBA), or Master's degree in Public Health (MPH). - 2 - 5 years of experience in Health Insurance, Health Plan Administration, Healthcare, or Benefit Administration preferred. - Product Management Program level experience.