Product Support Specialist Job in Clarksville 37040, Tennessee US
Driven by a 100-year-old tradition of technological innovation, Ingersoll Rand is a global, world-class company which has undergone a major transformation in the last decade. Our people, products, systems and services remain in the forefront of their respective markets and industries in order to enable our customers and employees to create a positive impact in their world. Today's Ingersoll Rand enables customers to create progress – particularly in the areas of safety, comfort and efficiency.
Our people and our family of brands-including Club Car®, Ingersoll Rand®, Schlage®, Thermo King® and Trane®-work together to enhance the quality and comfort of air in homes and buildings, transport and protect food and perishables, secure homes and commercial properties, and increase industrial productivity and efficiency. We are a $13 billion global business with over 50,000 employees committed to sustainable business practices within our company and for our customers.
Product Support Specialist
Ingersoll Rand is uniquely qualified to create and sustain safe, comfortable and efficient environments. Our people and our market leading brands, including Club Car®, Ingersoll Rand®, Schlage®, Thermo King®, and Trane®, work together to inspire progress for our customers. For more information about Ingersoll Rand visit www.ingersollrand.com.
Ingersoll Rand's Climate Solutions sector delivers energy-efficient HVACR solutions for customers globally. Its world class brands include Thermo King, the leader in transport temperature control and Trane, provider of energy efficient heating, ventilating and air conditioning systems, building and contracting services, parts support and advanced controls for homes and commercial buildings.
POSITION SUMMARY
The Marketing Engineer - Commercial Unitary Systems will provides consistent, reliable, and accurate in-depth technical, customer specification review, and complaint resolution support to the field organization (Sales Engineers, Sales Assistants, Consulting Engineers, and Contractors). Requires good oral and written communication skills to clearly communicate with customers and Trane personnel to request/provide information and relay data to others. This position requires a detailed oriented person that works well independently and in a group setting to support the ordering system.
Responsibilities include but are not limited to:
- Answering technical/systems/application/customer specification questions when requested by the field sales organization or customers within agreed-upon time frame.
- Understand competitors' products and strategies. Be capable of effectively communicating this information with the field, marketing team, and other functional areas.
- Travel to sales offices in support of product sales, product training, and product promotion.
- Assist in the training of new field sales engineers and department members.
- Correcting problems in job Configurator and advising Equipment Support of fix with written instructions to post for sales offices.
- Troubleshooting with vendor programmer for web Configurator for Direct Sales Organization (DSO) and Independent Wholesale Distributors (IWD).
- Prepare or assist in the preparation of customer visits or promotional requirements.
- Be creative in developing better, more efficient, and more accurate methods of accomplishing personal and department business objectives, including "ease of doing business" with the Operating Unit.
Qualifications:
- Minimum 2 year Associates in Business or Technical degree preferred
- two years commercial product experience desired
- Marketing and applications experience working with commercial HVAC sales channels a plus
- Strong interpersonal and presentation skills, technical ability, and demonstrated customer service attitude
- Excellent communication skills; proficient in MS Office (Word, Excel, PowerPoint)
- Ability to travel up to 25%
If you share our passion for inspiring progress-for bringing about bold shifts in how people, economies and societies operate-then you belong with Ingersoll Rand. Progress begins with you.
Ingersoll Rand is committed to helping you reach your professional, personal and financial goals. We offer competitive compensation that aligns with our business strategies and comprehensive benefits to help you live your healthiest. We are committed to building an inclusive and diverse culture that engages as well as values the different backgrounds and experiences of our employees, which, in turn, spurs innovation, generates creative solutions and enhances our customer relations.
Ingersoll Rand is committed to a diverse workforce and is an Equal Opportunity Employer.
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