Production Support Analyst – Unix, SQL recruitment

Technical Support  -  Job Description

SUMMARY

Technical Support member is a versatile and highly motivated individual who supplies front line technical support and customer service. As a member of Production Support team, you will be responsible for providing escalation support, technical and developer support for production issues for customers. Being a vital part of the Production Support team, involves working on highly complex systems and providing general technology support services for both internal and external clients, ensuring overall customer satisfaction and total resolution of support incident. Your role as a production support professional will be as a central figure supplying technical expertise to our clients.

JOB DUTIES

• Managing resolution of technical issues for clients. Clients are internal and external users of  Finance applications.

• Troubleshooting complex software application issues. Issues to be resolved require a broad range of troubleshooting skills related to: software functionality, application server setup, database management, data analysis, and third party products.

• Providing excellent client management inclusive of good communications, responsive follow through, and advocacy for client issues within internal departments.

• Able to analyze trends associated with the customer base and report / escalate potential areas of risk.

• Prioritizing numerous issues of varying severity, and effectively manage the resolution of all issues within accepted service levels.

• Collaborating extensively with peers, Business Analysts, Operations Staff and Account Managers to resolve client issues while actively contributing to a growing knowledge network that improves the effectiveness of our team and the information available to our clients.

• First level system administration of client environments including: Tracking all changes and working with our internal teams to ensure optimal performance and response times.

SKILLS ABLITIES

• Strong written and verbal communication skills.

• Experience with distributed databases.

• Infrastructure scripting experience

• Experience with data analysis.

• Ability to manage multiple priorities, commitments and projects.

• Self motivated, directed and passionate about what you do.

Morgan Stanley is an equal opportunities employer and is committed to fair treatment, regardless of background (including criminal record).