Production Support Manager
With headquarters in London, HSBC is one of the largest banking and financial services organisations in the world. HSBC's international network has around 7,500 offices in 87 countries and territories across Europe, the Asia-Pacific region, North, Central and South America, the Middle East and Africa.
HTS GBM Is the Application software delivery and Support function for the Global Banking and Markets Business.
GFX IT delivers award-winning software solutions to our global Foreign Exchange business. The team provides an integrated suite of front-to-back technology for pricing, trade capture and risk management for external clients, sales, traders and risk managers.
The Senior Production Support Manager role is responsible for managing one or more global teams of Production Support Specialists and Production Support Officers with responsibility for ensuring the stability of the production environment, and when required facilitating changes.
The Senior Production Support Manager focuses on daily global production service quality, problem and recovery management, platform availability and identifying risks. They also direct their team’s involvement in the planning and testing of new systems enhancements.
Responsibilities:
Production Support and Service Management of the Transactional FX and Distribution framework. The candidate will report locally to the Global Head of eFX RTB in London.
Main Accountabilities:
• Build and Manage relationships at a senior level with IT and the business.
• The successful candidate will need to define and implement a sustainable and repeatable strategy to on-board new services into FX RTB which will also allow existing services to be retro-fitted into it as well allowing a standard set of support processes to be adopted across the Global Production Support team.
• Ensure best practice global production support for all systems is achieved.
• Participate in the production of high quality management information reporting for senior and executive management.
• Participate in Major Incident Reviews and Service Improvement Programs as required.
• Undertake risk analysis of changes to meet the goal of improved platform and service.
• Manage staff development, assessment, training, motivation, discipline, welfare, recruitment and retention.
• Manage costs to within budget and resource allocated.
• Oversee the resolution of problems and incidents of varying complexity, enabling the operation to continue to run and deliver service effectively by eradicating recurrences with the minimum disruption to the business.
Requirements:
IT
- Previous experience of supporting a production system that is client facing
- A good understanding of the distributed computer systems and how their components interact
- Investment banking experience
- Have an excellent understanding of IT infrastructure, networking and connectivity
Excellent working knowledge of -
Suse and RedHat Linux and Solaris
Shell Scripting
Networking Concepts
Sybase / Oracle
FX and eCommerce platforms
ITIL
Desirable:
Investment banking and specifically, FX experience
Client Service team experience
Low Latency systems
Experience of and working knowledge of :
IP and networking concepts (TCP/UDP)
ITRS Geneos
Market Data concepts
Web based systems delivery
Java development language
Rendezvous
IP Multicasting
Middleware messaging e.g. IBM MQ, RMDS, FIXX, 29WEST
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