Program Manager Job in Rochester, New York US
We will consider candidates who can work onsite in any of the following locations: San Jose, CA, Raleigh, NC, Rochester, NY, Pheonix, AZ or Atlanta, GA.
Manages the onsite contingent labor recruiting Managed Service Program (MSP) for one of Adecco’s premier clients.
ESSENTIAL FUNCTIONS:
Builds relationships with key decision makers at MSP organization and client enterprise.
Experience working in the technology industry required.
Establish and maintain rapport with the client. Acts as key contact for overall program management.
Engages all Adecco resources (subject matter experts) and divisions in support of customer objectives.
Engages all non-Adecco resources in the labor supply chain in order to optimize client's workforce.
ESSENTIAL FUNCTIONS:
Responsible for all client operations and service aspects as well as for the implementation, direction, quality and compliance program adherence, and management of a Managed Service Program (MSP) with multiple sites and suppliers.
Provides customer with regular updates regarding the MSP, including latest industry trends, best practices internally and externally as well as potential program enhancements.
Responsible for recruitment, management and retention of assigned resources. Provides assigned resources adequate oversight, training and leadership to ensure they reach potential.
Acts as the day-to-day escalation contact for any issues
Designs and implements a team-results oriented culture, reinforcing collective results over individual results.
Works with Business Analyst and other applicable resources to provide accurate, timely and complete performance analyses. Accountable for monthly/quarterly reporting.
Reviews activity and recommends improvement programs as required.
Oversees and maximizes use of Vendor Management System (VMS) technology to ensure optimum, cost-effective, timely and high quality results.
Conducts/participates in presentations and prepares and/or coordinates the preparation of proposals for new/expanded business.
Survey clients regarding perception of service.
Position Requirements
- Bachelor’s Degree in related field or equivalent experience.
- Minimum of five (5) years recruiting/staffing industry experience and a proven track record measured by increased responsibilities.
- Experience managing global accounts highly preferred
- Previous experience managing client relationships
- Sales Experience preferred but not required.
- Must be able to communicate effectively and clearly in writing and orally, both in one-on-one and in group presentation situations.
- Ability to interact and communicate with all levels of staff and management.
- Must be proficient in PC software packages, such as Microsoft Word, PowerPoint Excel and email.
Adecco RPO is an equal opportunity employer