Project Manager –Customer Care and Billing CC&B – OEB Regulatory Changes Job in Toronto M5b1k5, Ontario Canada
Position: Project Manager
Work Location: West, Toronto, ON
Contract duration: 6-9 months
Accountability
· Overall accountability for the successful implementation of Oracle CCB Customer Care and Billing OEB Regulatory changes that meets business needs and expectations
· Lead a project team and work with external vendors, business stakeholders and other IT teams to execute all phases of the project
· There are multiple projects in the CCB Program. OEB Regulatory change is one of many sub-projects. PM is responsible for the integration among projects .
· Deliver the project in compliance with IT project management standards and processes
· Responsible for project contract management and external vendor management
· Liaise with other project areas to coordinate interdependencies and resolve project issues
· Accountable for producing high quality project management and application support documentations
· Identify and report project status, issues, risks and recommend risk mitigation plans
· Manage change request process.
· Report project status to PMO, Project Portfolio Lead, and business system owner(s)
· Communicate with key stakeholders and project sponsors.
· Partner with the business to design and execute appropriate business process and technology change management strategies to ensure successful project implementation and sustainable results.
· Responsible for project execution and delivery from project initiation to project closure
Competency Requirements
· 10+ years experience in managing and delivering mid to large size projects
· Bachelor’s degree in Computer Science or Engineering or other relevant professional designation or combination of equivalent training and applicable experience.
· PMP certified
· Proven track record in delivering successful large projects in a complex business and IT environment in a tight timeline from project initiation to closure
· Exceptional communication (verbal written) and interpersonal skills
· Experienced and skill in business relationship management
· Familiar with Software Development Life Cycle
· Strong problem solving, planning and organization skills
· Sound knowledge and experience in contract administration and vendor management
· Experience in the development and implementation of customer service and billing and OEB related projects and business knowledge in customer service will be considered as an asset for this position