Project Manager- Change Management recruitment

Our ability to give world-class service and insight is a direct result of the quality of people who make up our Asia teams. A career at Coutts rewards and stimulates exceptional individuals to become the very best they can be.

We partner exceptional people; we need exceptional people.

Role Purpose- Lead the execution of Change in Asia

Leadership

• In support of Coutts’ strategic ambition in Asia: lead project execution.

• Inspire and drive a culture of excellence and help create an environment which people aspire to be a part of.

Discipline and Execution Excellence

• Exceed client’s expectations. Deliver excellence in execution through a good understanding of our strategy, our core markets, and our segment propositions.

• Ensure that projects are completed as expected, on or ahead of time, within budget and with “no surprises”.

Risk, Efficiency and Control

o        Operate within, and ensure compliance with, global and local governance frameworks.

o        Ensure risks and issues are identified, managed, escalated if necessary, and resolved in a timely manner.

o        Identify and act upon opportunities for continuous improvement: increasing revenue, reducing costs, improving efficiency, managing risk and improving the client experience for example. Challenge the norm.

Help Change Practice Asia achieving its mission. We:

• Are recognised as insightful and trusted advisors, possessing a deep understanding of our strategy and our business.

• Have the capability and reputation for disciplined execution, and embedding change.

• Are known across Coutts for our performance, our excellence, and our success.

• Leadership support for the Head of Change, Asia.

Key Accountabilities

A. Change and Project Management

• Be well organised, structured and disciplined in the implementation of Change, and the execution of projects.

• Strictly adhere to the requirements of Change Practice (and the Change Practice PMO) with respect to project governance, documentation, planning, execution and reporting.

Specifically: for all Change Projects and Initiatives* ensure that:

• A robust business case/terms of reference document has been prepared and approved (including the identification and assessment of alternative solutions where appropriate).

• The project has been sanctioned and prioritised by the relevant governing bodies. Ensure the necessary project governance committees are in place, along with adequate project controls.

• A comprehensive project plan has been developed and approved: and loaded into respective project management systems.

• A detailed analysis of requisite resources (including budgets) has been conducted. Ensure budget is approved, and appropriately accounted for prior to project/initiative commencement.

• Resources have been allocated, and individuals are aware of their roles and responsibilities.

• Where possible, the global Change Practice function is leveraged.

• Business specifications for IT change are appropriate, well designed and documented, approved, and IT changes are scheduled appropriately.

• Potential regulatory and legal impacts have been assessed, understood, documented and are subsequently well managed.

• Dependencies have been identified, communicated and are being tracked (particularly IT dependencies).

• Interdependent projects have been identified, and the potential impact of project convergence and large scale change on the business has been identified and is subsequently well managed.

• Risks are identified, and where possible, mitigated. Ensure that risks and issues logs are in place and kept up to date. Resolve and escalate risks and issues as appropriate.

• Tasks and milestones are completed on time, and within budget.

• Project plans are kept up to date and any changes are approved and managed through the PMO and the appropriate governing body: strict project plan control disciplines are adhered to.

• Terms of Reference and project specifications are kept up to date, and any changes are appropriately approved and documented through the PMO and the appropriate governing body: strict change control disciplines are adhered to.

• Reporting and communication is provided to the PMO when required, and similarly to key stakeholders.

• Quality assurance standards are met.

• Appropriate communication with staff and clients is undertaken, and training is well planned and executed.

• The necessary tools are in place to measure and assess project benefits.

• The requisite project documentation is present, well managed and stored appropriately.

• The project is delivered to the specifications of the business case/terms of reference (including the completion of UAT).

• The project is delivered on time and within budget: with “no surprises”.

• A post project review is undertaken, and the project is signed off as complete by the appropriate governance committee and project sponsor.

• Project outcomes and successes are communicated and celebrated.

• Benefits realisation is assessed as and when agreed by key stakeholders.

• Learnings are recorded and communicated as appropriate.

* In the above, the term project also refers to initiatives.

B. Stakeholder and Client Management

• Through personal engagement, and leveraging subject matter expertise and experience, build a reputation as a trusted, independent and insightful advisor to peers and key stakeholders.

• Drive standards and service levels that consistently exceed expectations.

• Deliver a superior client experience.

• Provide the information required, when required in order to meet PMO, reporting and communication requirements.

C. People and Resource Management

• Optimise the use and allocation of project resources.

• Effectively leverage the resources and subject matter expertise present elsewhere in the Division and the Group.

• Provide leadership to Assistant Project Managers including the preparation and communication of job descriptions, development plans, succession planning, and performance management.

• Be a role model for Assistant Project Managers. Continue raising the bar and exceeding expectations.  

D. Products and Platform Management

• Strong investment product knowledge

Experience in dealing with complex derivatives, exotic structured products, precious metal margin trading platform.

Product implementation product governance experience (from product strategy, prioritisation to product post implementation review).

• Product knowledge related to offshore Renminbi (RMB) business preferred

RMB Investment products setup for Hong Kong Singapore:

Ø       RMB Currency Options

Ø       Dual Currency Investment (DCI)

Ø       Structured Notes

Ø       Funds (e.g. RQFII distribution)

Ø       Equity.

Delivery includes

Ø       Product of Business Case and/or Opportunity Definition

Ø       System readiness (coordination with International Wealth IT, system design, User Acceptance Test – UAT)

Ø       Operational Impact analysis

Ø       Compliance with local regulations

• Portfolio Management (PFM) system setup

Rolling out PFM for Asia includes

Ø       Coordination with International Wealth IT hub

Ø       User requirement gathering

Ø       Quality assurance with testing plan

Ø       User training

Technical Knowledge

• Apply business acumen, commercial skills and business (wealth management) knowledge.

• Apply an understanding of the Wealth Division Strategy for Asia and how the role projects you are undertaking contribute to our strategy.

• Be sure to maintain current knowledge of the Wealth Division business operating model and supporting systems / applications including Wealth Management products and terminology.

• Possess and utilise an applied knowledge of Project Management: 

• Apply a good knowledge of Project Management tools and systems employed by Coutts.

• Act in accordance with the relevant regulatory requirements and standards. Ensure that appropriate RBSG policies and procedures are followed for all client, business and bank responsibilities.

Experience:

• Minimum 5 years relevant project management experience, preferably in financial services in Asia.

• Good commercial acumen. Exceptional organisational and communication skills.

• Recognised as an experienced and qualified Change and Project Management practitioner with strong project management experience; and an ability to demonstrate examples of previous success executing a range of projects, end to end, preferably in Wealth Management.

• Good knowledge of the markets in which Coutts operates, the business and the functions, wealth products and services, client propositions, operating models and related technology.

• Proficiency using the key tools and systems required for Project Management.

• A proven ability to develop effective professional networks and relationships.

Other Significant Role Requirements:

• Degree qualified. Project Management, MBA or equivalent qualifications highly regarded.

• Discipline and trustworthiness.

• Teamwork.

• Lateral thinking and problem solving skills.

• Common sense and sound judgement.

• Confidence and energy: a drive to be successful.

• A strong desire to gain knowledge and experience.

• A willingness to independently build professional networks and strong working relationships.

• A strong sense of ethics: doing what is right for the organisation and our clients.

• Prefer Asian language skills: Mandarin, Cantonese or Bahasa.

We offer an excellent total compensation package, learning and development opportunities and a flexible benefit programme designed to help you manage and balance your own work-life priorities.