Project Specialist Interiors Job in Trevose, Pennsylvania US
Project Specialist Interiors
Position Description The Project Specialist Interiors (PS-I) position plays the primary, customer-facing role in developing, closing and managing kitchen and bath project sales. The PS-I will work autonomously to guide project customers and drive collaboration across a team of store sales specialists in Kitchens, Fashion Plumbing, Appliances, Flooring, Fashion Electrical, Walls and Windows and many other related categories. The purpose of this position is to improve attachment rates across related departments and position Lowe's as the complete kitchen and bath remodeling solution. The PS-I will be engaged with customers during the entire project cycle (from lead generation to post project follow-up) and drive project decisions to ensure customer expectations are met. The PS-I will positively impact kitchen and bath project sales volume, project completion, and customer satisfaction by doing the following: Building relationships with customers and proactively communicating throughout the project; Interviewing customers and performing detailed site inspections to collect project specifications and develop comprehensive Kitchen and Bath plans quotes; Working with other departmental specialists, and lead the Kitchen and Bath design, planning, and sales process; Actively managing the sales cycle to close leads; Presenting plans to customers and moving to close the sale; Actively managing the project selling cycle to manage and meet customer (and Lowe's) expectations; The PS-I will perform limited duties during the project installation phase that includes performing jobs site reviews. Job Overview 3 years experience in one or more of the following fields: remodeling design, remodeling sales or remodeling project management. Preference for kitchen and bath related experience and experience in multiple fields. (Related Degrees/Certifications can count toward this requirement). 3 years of customer service experience. 2 years of experience managing multiple tasks and coordinating multiple projects at different stages in the project cycle. Must have reliable transportation to travel to the sales call/job site and to and from the store.