Provisioning Services (PS) UK Team Lead
Our client, a global financial services provider is recruiting for a Provisioning Services (PS) UK Team Lead based in Birmingham.
The PS team lead role will be to plan, organize, and manage staff and overall operations to ensure the stable operation of the UK Network Provisioning Services group. This includes developing, maintaining, supporting, and optimizing key functional areas, particularly around the Request for Service (RFS) workload and creation of standard work packages (SWP's).
RFS workload is primarily provisioning the Network infrastructure needed in order to deploy the Virtual and Physical servers on the correct Network zones (Dev/UAT/Production/Firewall/Core/etc) and to have all the network facilities needed for right first time activation of the Servers.
SWP is the creation of globally consistent work packages and a catalog to pick from (with SLA's) to provide the network building blocks for the above RFS and other networking work. The actual packages will be performed by vendor partners but closely monitored by the PS team.
Main Responsibilities
o Management of the overall team of typically 2 to 3 engineers for RFS.
o Ensuring the effective delivery of services through tools, process, procedures and reporting
o Responsible for integrating technical knowledge and business knowledge to develop innovative solutions to automate operation activities
o Recruitment and development of personnel
o Development of on-going Key Performance Indications and management of the personnel performance reviews
o Allocation of overtime control of budgets.
o Management of additional staff requests to support increased work volumes and/or project based work
o Ensuring that reliability and performance meets and exceeds current agreed OLAs for the Global organisation
o Critical event management including the escalation and involvement of the appropriate personnel as per the escalation matrix
o Maintain overall site governance to meet the regulatory and compliance requirements
o Main point of contact for the RFS team in the UK
o Development of strategic vendor and customer partnerships
Skills/Experience
o Strong technical background in network and firewall technologies, Checkpoint, Juniper etc.
o An excellent technical and non-technical communicator
o The ability to successfully work with stakeholders from many business areas, backgrounds and nationalities, time and cost constraints.
o Experience of successfully working with global teams across multiple time zones
o Ability to understand business drivers/IT requirements
o Proven ability to initiate, develop and maintain relationships with technical and non technical teams and individuals.
o Ability to work under pressure and to tight deadlines whilst maintaining attention to detail.
o Basic understanding of ITIL
o Strong Microsoft Office skills
o Strong customer facing skills
o Previous experience managing large carrier vendors, contracts and an understanding of telecom technologies
o Experience of managing a large technical networking/firewall team on a global scale
o Previous experience of Change Management process and procedures
Education/Qualifications
o Degree or equivalent level with appropriate Industry standard qualifications
If you consider you have the qualifications and experience to succeed in this challenging role then please forward your details to us as soon as possible.
In return we can offer a competitive salary and benefits package and the opportunity to excel and expand your career in a global market leading organisation.
Randstad Sourceright is an equal opportunities employer.
Leave a Reply
You must be logged in to post a comment.