Quality Advice Assurance Manager
The Commonwealth Bank is Australia's leading provider of integrated financial services. We have approximately 13 million customers and employ more than 50,000 people across Australia, New Zealand, Asia, Europe, the UK and the USA.
CBA Wealth Management has more than 5000 people working across four award-winning businesses in Wealth Management Advice (WM Advice), Colonial First State, Colonial First State Global Asset Management and CommInsure.
WM Advice is the Commonwealth Bank's financial planning business and is made up of Commonwealth Financial Planning, Advice Essentials, Financial Wisdom, Whittaker Macnaught, Count Financial and Bankwest Financial Advice. Across these businesses we have over 1,800 dedicated Financial Advisers providing advice to more than 500,000 clients.
The Advice Licensee Services team in WM Advice is responsible for making it easier for our Financial Advisers to deliver quality advice and service to their customers. We do this by ensuring we listen to the needs of Advisers, building robust processes and encouraging a culture of continuous improvement.
The Role
This exciting role will see you working in the newly created Quality Advice Assurance (QAA) team in Advice Licensee Services in WM Advice.
The QAA team is responsible for assessing the compliance of Advisers with key regulatory obligations and quality advice standards, and identifying and raising training gaps and opportunities to improve the effectiveness and efficiency of business processes.
Reporting to a QAA Senior Manager, you will be responsible for conducting a range of Adviser support activities including but not being limited to: reviewing advice files and in some cases, observing client interviews; providing feedback; setting remediation activities with Practice Managers; and assisting Managers to understand the actions that are required to be completed.
With your QAA team colleagues, your important role will be to create an environment that encourages Advisers to take full ownership of risk within the business by enabling them to operate in a "safe-to-speak up" culture, provide customers with quality advice and maintain high professional standards.
Skills Experience
We're focused on attracting and retaining the best talent to our organisation - ambitious, driven, customer focused people who want to grow with us, as together we achieve our business goals.
To be a strong a candidate for this role, you need to have:
- 3+ years' experience in the Financial Services industryas a Financial Adviser, or in a Risk Compliance or Relationship management role,
- RG146 accreditation
- Bachelor's degree in Business Mgmt, Financial Mgmt, Financial Advice or other relevant field - desirable
- Strong stakeholder engagement skills
- Excellent communication and interpersonal skills, including ability to provide constructive feedback
- Experience in conducting coaching and/or training exercises, desirable
Features Benefits
The Commonwealth Group is a vibrant, customer-focused and high integrity culture. We will continue to invest in people development, talent management and making the Group a place committed to diversity, safety and one where our employees are proud to work.
Here are some of the great employee benefits available to employees at the Commonwealth Group:
- Access to very competitive employee discounts on a range of Commonwealth Group financial products
- Opportunity to belong to Commonwealth Group's awarding winning employee super fund
- Highly competitive private health insurance
- A range of flexible work options including part-time, job sharing and working from home opportunities
How to Apply:
Please apply to this position via the attached link and if you have any questions please call Nada Vidakovic on 02 93030207
Advertised:
22 Jul 2013 E. Australia Standard Time
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