Quality Assurance Manager – Call Center recruitment
- Attractive remuneration with excellent staff benefits
- Good career prospect
Job Description
As the Call Center Quality Assurance Manager, you will be responsible for identifying service improvement areas including, but not limited to, systems, daily work flows and facilities so as to enhance customer's satisfaction level. You will also be responsible for analyzing performance reports and assist to develop, implement and monitor corrective measures. Other duties include providing training programs to Call Center staff in Credit Card team and acting as the liaison between business and operations team in achieving the business goals, etc.
The Successful Applicant
- Bachelor degree holder
- Minimum 4 years credit card related working experience in banking environment
- Solid exposure in service quality management in call center environment
- Excellent communication and problem- solving skills
- Fluent in Cantonese and English; Putonghua proficiency is an advantage
What's On Offer
Prestigious, long-established financial institution which offers a stable working environment to candidates. Excellent company benefits with attractive discretionary bonus paid.
Apply for this job
Apply online using the form below or phone Karen Chan on + 852 2258 3500 quoting job reference H1298530