Quality Assurance Manager – Call Center recruitment
Attractive remuneration with excellent staff benefitsGood career prospectJob DescriptionAs the Call Center Quality Assurance Manager, you will be responsible for identifying service improvement areas including, but not limited to, systems, daily work flows and facilities so as to enhance customer’s satisfaction level. You will also be responsible for analyzing performance reports and assist to develop, implement and monitor corrective measures. Other duties include providing training programs to Call Center staff in Credit Card team and acting as the liaison between business and operations team Read more […]
May 4, 2012
• Tags: Call Center recruitment, Operations careers in the Hong Kong SAR, Quality Assurance Manager • Posted in: Financial • Comments Off on Quality Assurance Manager – Call Center recruitment