Quality Assurance Officer
- Attractive Salary and Benefits
- Challenging environment to exhibit your core skills
- CBD Location
We're exploring new and better ways to progress the business with energy and enthusiasm. Backed by a proud and established heritage, we're on a journey creating a super regional bank. Connected by integrity and clarity of strategy, there is a real sense of excitement about the future. The possibilities are endless.
We believe a vibrant, diverse and inclusive workforce is a business advantage. We support our people to progress and value the unique perspectives, experiences and skills of all employees regardless of gender, age, cultural background, disability, sexual orientation, family and caring responsibilities, and religion. We are proud to be recognised as an employer of choice by our communities.
The purpose of this role is to quality check the outputs of the Client Services team for adherence to agreed processes, procedures and ANZ policies. This role contributes to maximizing Corporate Banking's revenue by mitigating operational and credit losses and assisting the State Manager in the development of the Client Services team.
In order to be successful in this role, you need to have the following:
Essential Experience Profile
- Previous banking exposure in a similar environment- knowledge of back office processing, how target times operate and how to work to target times
- Knowledge and understanding of risk management principles
- Knowledge of Windows, CACHE/ Orion, Razor, MIDANZ, CCMS
- This role has a strong internal and external customer focus, and as such a proven ability to provide quality customer service is essential
- Proven ability to work in a fast paced environment with challenging targets would be a strong benefit
- Strong written and oral communication skills are necessary to perform this role successfully
- Strong analytical and problem solving skills; attention to detail; flexible and open to new ideas and new work practices
- Well developed ability to make sound decision based on the analysis of available information
- Demonstrated capability in customer service delivery and solutions
- Flexible and responsive to changing needs and priorities whilst balancing competing objectives
- Act as a coach and reference point/ SME across the Client Services State team.
Desired Experience Profile
- Knowledge and understanding of IB/ CB business units
- Quality management standards and principles
- Ability to work alone and set independent tasks and goals
- Computer literacy- suite of Microsoft Office products
- Coaching or Leadership experience; organization skills
This is an opportunity to undertake a role offering exceptional opportunities for professional development with a broad range of career paths. It's a place where the determined can success, the willing can grow and together, we can prosper. We connect you to your world of opportunity.
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