Quality Assurance Specialist Job in Dallas 75006, Texas US

Quality Assurance Specialist

Set and monitor product standards, examining samples of product or directing testing during processing, to ensure finished products are of prescribed quality.

Quality control on product:

*inspect new items received on a container within 24 hours of receipt – identify any issues with % to unpack to inspect or approve going to stock

*inspect new item shipments to verify spec detail information from vendor information in NAV are correct

*handle QC issues from customer service, with a response within 24 hours

*coordinate QC issues with warehouse manager for inspection needs, labor incurred and QC claim forms filled out to be sent to inform vendor of issues/chargebacks/credit requests

*advise vendors of any issues by providing details, images, Arteriors labor involved, etc. via QC claim form

*add notes in NAV for internal use to inform of any issues, variances, changes made, etc. (block and/or maintain item information if necessary so not to add to future orders until issue resolved)

*identify any electrical issues, which need to be reviewed in a group meeting (which needs to include Mark)

*communicate QC issues to purchasing, PD, warehouse accounts payable for issues that will involve them (i.e. more stock ordered, change construction/finish, place item on hold until revised payment)

*review with Product development on all spec info for all new/existing items, analyze for potential problems or QC issues before they happen

*assist in product training to customer service sales

*maintain quality issue log with resolution tracking (including beginning and ending dates, communication to C/S, etc.)

*send out quality control log via e-mail detailing issues to internal management (to be separated by issue/problem)

*develop maintain vendor performance tracking for QC issues by vendor

*develop maintain QC inspection guidelines, which will be different per vendor per type of product

*develop installation instructions with warehouse manager as needed for products

Quality Control for internal processes:

*develop implement random inspection program for assembly

*develop implement random inspection program for packing

*establish goals for quality levels –

                **manufacturer defects

                **customer returns – broken/damaged

                **customer returns-inferior product

 

Goals:

*drive down the number of returns

*inform quality expectation levels to vendors, customer service, customers, reps – TRAIN/EDUCATE

*become more proactive vs. reactive on QC issues – constant communication with vendors/agents

 

Later stages:

*assist in reviewing closeout listings to help analyze reduce inventory levels

*assist in reviewing projected sales with PD for a line analysis that determines TBD, WAT, CLS, etc.

*assist in reviewing PO’s for production orders coming from the purchasing department

*review top sellers in stock/out of stock status

*develop inventory management processes and analytics to increase our inventory efficiency