Quality Control & Assurance Manager recruitment
Our Company
State Street Corporation (NYSE: STT) is the world's leading provider of financial services to institutional investors including investment servicing, investment management and investment research and trading. With $21.807 trillion in assets under custody and administration and $1.866 trillion in assets under management at December 31, 2011, State Street operates in 29 countries and more than 100 geographic markets and employs 29,740 worldwide. For more information, visit State Street’s web site at www.statestreet.com
Promoting a culture of excellence
With more than 29,000 employees across 29 countries, at State Street, our people are our greatest asset. We recognize that highly skilled, engaged and productive employees are essential to our success. Our company values reflect our commitment to employee engagement, Global Inclusion and corporate social responsibility — to help you build a fulfilling career. Around the world, we aim to be an employer of choice by offering competitive compensation and benefits, personal and professional development opportunities, and a work environment that promotes a diverse array of people, ideas and skills.
We’re a company that insists on, and rewards, performance excellence. We know our success hinges on attracting the best people to join us — people like you.
We encourage you to explore the possibilities that a career at State Street can offer you.
State Street is committed to embracing diversity and inclusion in the workplace.
JOB DESCRIPTION
DUTIES RESPONSIBILITIES
- Develop and implement an enterprise-wide quality assurance standard operating manual for IFDS, supported through individual quality control procedures by function
- Ensure quality control procedures are operationally sound with an emphasis on risk reduction and compliance issues, that they are in place for all tasks and adhered to
- Implement a consistent approach to quality control across functions to deliver an appropriate level of quality assurance to senior management
- Provide expert guidance to the business on quality
- Build strong working relationships with management and staff across all functions to achieve quality objectives
- Achieve ISO quality management accreditation
- Ensure an awareness of and adherence to the key TA controls at all times
- Liaise with management to define any technical developments required to support quality control and contribute to the implementation of these developments, ensuring operational readiness and compliance
- Support colleagues in the operational excellence function in fulfilling their responsibilities; assist senior colleagues when required to do so and deputise in their absence
- Attend and contribute to operational, client, risk, audit and regulatory meetings as required, and actively contribute to TA-wide initiatives and focus groups
- Act as a point of escalation for issues or concerns and manage these issues to resolution, in line with the internal escalation policy
Knowledge, Skiils and Qualifications
- A confident individual who can operate in a leadership role, taking ownership and driving the quality agenda in IFDS
- A self-starter, able to work independently in a specialist role and as part of a team
- Ability to liaise, influence and work with the wider management group to deliver effective quality control and assurance
- Enthusiastic with a positive can do attitude
- Knowledge of quality management principles
Essential Experience
- Two years experience in TA operations
- Detailed procedural, technical and product knowledge of the TA business
- Broad understanding of quality management / risk / compliance
- Experience in reviewing processes, assessing risk and defining controls
- Experience in handling and resolving complex operational challenges
Desirable
- Detailed understanding and experience in a quality management / risk / compliance role
- Good understanding of legislation and regulations affecting the TA business, including anti-money laundering, UCITs IV, Irish Withholding Tax, RDR, FATCA and Data Protection
- Good understanding of the wider funds industry, e.g. fund accounting, custody etc.
Essential Skills
- Excellent organisational, planning and co-ordination skills
- Good practical knowledge of Microsoft office - word, excel and powerpoint
- Strong verbal and written communication skills, particularly formal report writing
- Attention to detail, accurate and precise
- Analytical mind-set
- Results orientated
- Influencing ability
Desirable Skills
- Formal project management knowledge and track record leading or as a project team member
- Workshop / facilitation skills
- Ability to see the bigger picture, take initiative and offer solutions
If you wish to apply for this role please click on the Apply link and this will take you to our careers webpage. From there select "Job Opportunites" from the left menu; then select "Europe/MiddleEast/Africa" and search by Job ID 59438