Quality Improvement Manager Job in Woonsocket, Rhode Island US
Position Summary:
CVS Caremark is a Fortune 21 company with 200,000 employees and over $90B in revenue. It is the only fully integrated pharmacy health care company in the United States. Our offerings across the entire spectrum of pharmacy care allow us to provide greater convenience and choice for patients, improve health outcomes, and lower overall health care costs for plan sponsors and participants.
The CVS Pharmacy Quality Assurance department is ultimately responsible for the safe and accurate dispensing of prescription medications for our nationwide network 7000+ retail stores and the 20,000 pharmacists who fill 500 Million prescriptions per year. The QA department conducts continuous critical self analysis to identify Quality Improvement opportunities to optimize the prescription fulfillment processes. As part of our effort to improve our operations and deliver flawless execution in our stores, we have an immediate need for a Quality Improvement strategic thought partner and project manager who is responsible for the identification, development, management and execution of quality improvement projects that will ensure best-in-class patient safety. Responsibilities include strategic prioritization, direct participation and execution of all phases of project lifecycle: Diagnosis, Mini-test, Pilot, Solution Development, Implementation and Rollout.
Job Description:
Responsibilities for the Pharmacy Operations Quality Improvement Process Manager job:
Direct and manage all aspects of process engineering and project delivery
Develop project plan, timelines and milestones and track progress using appropriate tools
Develop and deliver progress reports and requirement documentation
Develop Executive level presentations
Continuous communication with appropriate team members and stakeholders regarding project expectations
Identify, manage, troubleshoot and resolve issues, project dependencies and any conflicts with the project team
Design and execute mini-tests, pilot tests and measure results
Develop solutions, design process and technical changes, submit IS requests, write IS requirements
Conduct project post mortems and create recommendations for process improvement
Requirements:
Requirements for the Pharmacy Operations Quality Improvement Process Manager job:
Bachelor’s Degree required
Minimum 2 years or related work experience. Experience working at a strategy consulting firm is desired.
Demonstrate advanced skills with spreadsheets, presentation and project management software, including knowledge of MS Excel, MS PowerPoint, MS Word and MS Project
Experience working both independently and in a team-oriented, collaborative environment
Ability to conform to shifting priorities, demands, and timelines and reacts to adjustments promptly and efficiently
Strong written and oral communication skills
Strong interpersonal skills
Ability to travel periodically
