Quality Manager Job in Redditch Wr1 2Et, Midlands Uk
Randstad Business support are currently recruiting an experienced Quality Manager for a busy Food Manufacturing Company based in Redditch.
Candidate's from Quality, Quality Assurance and Continuous Improvement management backgrounds will be ideal for this role
Mission Statement:
1. Drive down the cost of customer complaints by 30% within a three-year timeframe
• Develop key performance indicators and a concise monthly summary report for quality performance
• Develop a Cost of Quality model for the business. Use this to identify and implement improvements.
2. Coordinate the process mapping of our business systems and achieve ISO9001 registration within a two-year timeframe
Job description:
• promoting quality achievement and performance improvement throughout the organisation;
• setting QA compliance objectives and ensuring that targets are achieved;
• maintaining awareness of the business context and company profitability, including budgetary control issues;
• assessing the product specifications of the company and its suppliers, and comparing with customer requirements;
• working with purchasing staff to establish quality requirements from external suppliers;
• ensuring compliance with national and international standards and legislation;
• considering the application of environmental and health and safety standards;
• agreeing standards and establishing clearly defined quality methods for staff to apply;
• defining quality procedures in conjunction with operating staff;
• setting up and maintaining controls and documentation procedures;
• identifying relevant quality-related training needs and delivering training;
• collating and analysing performance data and charts against defined parameters;
• ensuring tests and procedures are properly understood, carried out and evaluated and that product modifications are investigated if necessary;
• supervising technical staff in carrying out tests and checks;
• writing technical and management systems reports;
• bringing together staff of different disciplines and driving the group to plan, formulate and agree comprehensive quality procedures;
• persuading reluctant staff to change their way of working to incorporate quality methods;
• liaising with customers' auditors and ensuring the execution of corrective action and compliance with customers' specifications;
• establishing standards of service for customers or clients;
• preparing clear explanatory documents such as customers' charters;
• monitoring performance by gathering relevant data and producing statistical reports
Person Specification:
• Food auditing experience
• Good interpersonal and advocacy skills, able to communicate with both factory floor and at senior level.
• Quality systems management
• Supplier management
• Process development: the ability to transfer products from development concept to factory manufacture
• Experience in customer complaints handling
• Commercial awareness
• Food industry experience preferred but not essential
To apply please press the "apply" button on this website