Query Management Executive Job in Stourbridge, Midlands UK
My client is a well established and independent Chartered Energy Engineers, who boasts an impressive portfolio of both blue chip companies, and public sector clients. They deal with the advice and management of Energy and Environmental Conservation, services design, and project management. Achieving 100% client satisfaction is at the forefront of what they do, and they have an impressive rate of client repeat business. Due their increasing client portfolio, they are now seeking Query Management Executive to support during their busy period.
This is a temporary opportunity to assist with one of their prestigious clients, who have around 700 retails stores across the UK. You will be supporting the Account Managers with the smooth running of the client’s portfolio by assisting in query management and resolution. You will respond to a large quantity of client queries via telephone and email, and you will be required respond to these within agreed timescales. Coupled with this, you will be involved in the administration process of the clients account, and be proficient in using all Microsoft Office programmes in particular Excel. Due to the Nature of the role you will demonstrate excellent customer service skills, be highly organised and thrive on working under pressure to meet set targets and objectives. In order to be considered for this role, you must have previous experience of working in the Utilities sector.