Reconciliation Processor
The purpose of the role is to provide an excellent standard of service to customers by administering and or processing transactions / tasks in accordance with procedures, standards and controls.
To provide an excellent standard of service to customers by administering and or processing transactions / tasks in accordance with procedures, standards and controls.
To undertake administration and processing to support Business and Corporate Operations .
To ensure defined productivity and quality targets are achieved.
Provide support to key projects when required including system and product migrations
Take ownership of issues raised by Advisors/team members.
Initiates contact with other Departments/Third Parties as necessary.
To operate within a strict security and regulatory framework where cost control, containment or commercial risk, and provision of high quality customer service are key
Operates within all necessary controls, Company standards and the relevant legislative framework
Service standards and operational efficiency maximised.
Resolves queries which may require some investigation
Resolves issues or identifies issues which require escalation as appropriate.
Skills and Experience Required:
Ability to work under pressure and remain calm.
Problem solving.
Articulate and clear.
Good listening skills.
Self starter who is able to overcome objections
Keyboard and PC skills with a high level dexterity.
Understanding of systems, the range of applications etc.
Numerate
You must have previous or present experience in payment processing / reconciliation or finance.
Full time Monday - Friday hours , 35 hours a week and to start as soon as possible.
Temporary ongoing contract.
Leave a Reply
You must be logged in to post a comment.