Regional Compliance Adviser recruitment

Close Brothers Group is listed on the London Stock Exchange in 1984 and today ranks among the top 250 listed companies in the UK.

Close Asset Management provides financial services to private individuals, institutional clients and their advisers, employers and intermediaries such as IFAs and offers a wide range of investment management, trust, banking, advisory, educational and administrative services across the UK.

Close AM are currently recruiting for an experienced Regional Compliance Adviser to be the Compliance lead in respect of a designated region of CAM’s advisory business. To provide ongoing compliance advice, support to, and monitoring of, Sales Managers and Advisers. To ensure compliance to both internal and FSA Regulatory requirements are met across the business.

Location of this role can be from our Northwich or Glasgow offices, or home based with easy access to either of these offices.

Main duties of the role will be:

Advice

• To provide quality proactive and timely compliance advice to the business and its staff

Project and Service Initiatives

• As a compliance specialist for the advisory businesses of CAM to provide input, guidance and support to Apollo and other projects and any new service initiatives that impact these areas of the business e.g. Concierge FNZ platform. 

Regulatory / Technical Support

• In conjunction with BQA and other key KPI identify key areas for development within the Business for Sales Managers and Advisers then to take steps to help address any knowledge and skill shortfalls.

• Audit the maintenance, of Sales Management and Adviser TC records as required.

• Identify any changes required to administrative and business process matters arising from Business policy decisions / initiatives and Regulatory requirements and liaise with the Business Quality Assurance Unit to ensure changes are implemented.

Administration and Reporting

• Collate information for the resolution of development of skills and knowledge. Compile ad hoc reports as and when requested and required by the business.

Internal Customers

• Responsible for monitoring of the Sales Management implementation and maintenance of the TC scheme, particularly in relation to KPI reviews, client meeting observations, development and action plans to agreed business benchmarks and in adherence to Regulatory best practice

• Report the findings from the monitoring and make suitable and agreed recommendations for remedial work and follow-up on delivery.

• Visit all branch offices in the region regularly and ensure staff within remain competent and compliant.

• Monitor and assist with the delivery of the required compliance training and testing programmes for all new Advisers across the relevant business areas, e.g. Anti-Money Laundering, TCF, etc. and assist in the appropriate training for these purposes.

• Conduct TC/Compliance induction for all new advisers and sign off new recruits via role play before handing responsibility to Sales Management for TC.

• Liaise with HR on new Adviser qualifications and references.

• Assist with accommodation of Business needs by supporting spans of control and ensuring continuation / support of TC requirements if Sales Manager / Locum unavailable or not present, pending placement of role by the firm.

Regulatory Developments

• Maintain awareness of Regulatory developments which may have an impact on the business

• Identify any issues which may adversely affect the business, escalate as and when necessary

• Develop a solid working knowledge of all FSA regulated product ranges, FSA Principles and Rules.

Priorities for the coming year:

• Assist compliance and the business in implementation of the revised Training Competence scheme.

• Understand each key aspect of the role

• Ensure Sales Managers have the skills to Supervise

• Implementation of RAG rate system for Advisory team

• Support advisors in their preparation for RDR

Other

• Undertake any special projects relating to the role or Compliance Team as necessary

Skills and Experience required

• Time spent in role within Financial Services Industry

• Demonstrable experience of TC regime and implementation

• Understanding of RAG rate system would be an advantage

Behavioural Competencies

• Excellent written and communication skills

• Ability to work on own initiative. Using a pragmatic and creative approach to problem solving

• Ability to manage own workload

• Attention to detail

• Ability to build and maintain rapport with external and internal clients

Customer Service

• Provide professional and effective services to internal and / or external customers, to meet customer expectations, particularly in terms of Quality and Timeliness in line with departmental standards, procedures and guidelines.

• Communicate courteously with internal and / or external customers by telephone, email and face to face, building positive relationships, investigating, responding to and progressing issues and queries to a successful conclusion at the earliest time.

• Speak positively and enthusiastically about the company and its products and services to ensure that a professional company and brand image is provided at all times to customers and colleagues.

Teamwork

• Work as part of a wider team to drive traffic to the website

• Work as part of a team to achieve the departmental standards.

• Work together with other departments and divisions within the organisation to identify any process improvements and improve standards, efficiency and profitability.

Knowledge

• Ensure that a good level of understanding and knowledge of organisations products and services, which is improved and maintained at all times, ensuring that customer queries can be dealt with accurately and appropriately and supported by the department.

• Take responsibility for own personal development in line with agreed annual performance objectives.

• Be willing to list to and support colleagues and team members with professional problems, devoting time to impart expertise, infusing confidence and expressing positive expectations regarding the team’s and company’s performance.

• Such other duties as the management may from time to time reasonably require.

Key Interfaces

• Dealing with internal stakeholders, external customers and agencies and third party suppliers.

Essential Skills

• Wealth Management and/or Financial Services back ground is essential to fulfil the requirements of this role.