Regional Support Specialist** Job in Greenville, South Carolina Us
Overview:
Agfa HealthCare is a leading medical imaging and information management company, providing solutions for hospitals worldwide. With Agfa HealthCare products, hospitals provide more efficient and effective care for patients. Using the latest technologies, Agfa's solutions are revolutionizing how patients are diagnosed and treated, ultimately saving lives. As a pioneer in our field, we take great pride in our people and our work to modernize the delivery of healthcare.
We offer a rewarding career developing technology in a field that impacts lives, the opportunity to work with a talented, committed team of individuals, and a competitive compensation and benefits package.
We are currently seeking a Regional Support Specialist to join our team.
This is a remote position that may be located anywhere in the USA, preferrably the East Coast.
Greenville, SC
Responsibilities:
The Regional Support Specialist is responsible for providing remote technical support and services for our Agfa Customers.
A wide degree of creativity and latitude is expected to resolve and assess severity of technical issues. Due to the nature of this support position, the ability to work outside normal hours is required.
Responsibilities:
- Provide telephone and remote access, consultation and technical expertise to Agfa customers, Customer Support Specialists, Sales and Implementation Teams.
- Manage escalations, complaints to Level 3 and Development, and follows through as point of contact to higher level support teams.
- Attend AGFA product-training, underlying technologies courses and maintains an expert working knowledge of targeted products and solutions.
- Utilize Help Desk computer software for call logging and tracking
- Document solution and resolution steps in product knowledge database to ensure problems and solutions are communicated to all necessary service organizations.
- Participate in on site clinical visits at customer sites.
Qualifications:
Education and Work Experience:
- Minimum of 3 years experience in technical customer support role, including 1 year in medical imaging.
- Minimum of 3 years experience with networking, hardware and operating systems, databases (Oracle and/or SQL), remote connectivity, security and image processing; certification is preferred.
- 1 or more years experience in troubleshooting and supporting HL7 and/or DICOM is required.
- Basic knowledge of workflow for clinical images and information within a PACS environment, radiology information systems, and/or cardiology is required.
- Knowledge of Programming Languages VB/ASP, VB.NET, HTML, and/or XML is an asset.
- Superior multitasking skills.
- Ability to work in a fast paced environment
- Demonstrated resourcefulness to see problems and issues through resolution.
- Strong communications skills (oral/written) to interact effectively and professionally with both internal and external customers.
- Must be eligible to travel
Must be eligible to apply for customer initiated security clearances such as the US National Agency Check (NAC)
We offer a rewarding career in a field that impacts lives, the opportunity to work with a talented, committed team of individuals, training and career development programs, and a competitive compensation and benefits package.
If you want to be part of this experience, we'll take you there.
Learn more about Agfa HealthCare and follow us on Twitter .
Agfa HealthCare Corporation is an Equal Opportunity Employer.