Relationship Manager (E-Products) recruitment
Role Responsibilities
- Provide assistance to colleagues in the preparation of offer packages, contracts and reports. In addition monitor the availability of back end systems and where requested to do so, provide office administration support.
- Responsible for advising, managing and supporting clients.
- Identify the specific concerns of clients, provide proactive support to client relationships and develop appropriate solutions. He/she is also responsible for ensuring that the wholesale e-banking tools are correctly implemented and that technical support (on and off-site) is provided both during and after implementation.
- Ensure the provision of both internal training and external training for users.
- Respond to hardware, software, network and communication problems, arrange for correction or escalation, and notify users when problems arise.
- Handle system administration for clients’ setup and respond to client queries via internal chats and telephone help-lines.
- Initiate contact with partners and clients alike to perform service reviews and client data validation requirements that will mitigate risk areas for both clients and the company.
- Generate feedback and further requirements for enhancements from users and communicate these to the development and business teams.
- Assist in the production of effective training documentation and materials.
- Proactively contact clients to determine levels of satisfaction discuss ways of increasing Straight Through Processing rates, etc. and discuss additional needs as required.
Background Experience
The successful candidate must have:
• e-banking experience
• client relationship experience in a preferred financial and/or banking business environment (preferred area: cash/securities business)
• strong PC skills
Language skills would be a plus (German, French)
Please note that due to the high volume of applicants responding to our adverts we are regrettably not able to feedback on all applications; only successful candidates will be contacted
May 7, 2012
• Tags: Private Banking, Relationship Manager (E-Products) recruitment, Wealth Management careers in the UK • Posted in: Financial