Relationship Manager KeyLink Service Management recruitment
In this pro-active client oriented role, where he/she will be responsible for the whole client life cycle with regards to the services provided over the wholesale eBanking tool "UBS KeyLink". This role requires the ability to maintain a close relationship with our customers and internal partners. The main tasks of this role include:
Key tasks and responsibilities include:
- Responsible for advising, managing and supporting clients in connection with e-products (mainly KeyLink but also Post-Trade Services Portal). He/she identifies the specific concerns of clients, provide proactive support to client relationships and develop appropriate solutions.
- Ensure smooth client on boarding. i.e responsible for contract management and ensuring that UBS KeyLink or Post-Trade Services Portal are correctly setup/implemented.
- Provide training (on and off-site) to end users on the e-products functionalities across different modules- Cash, Securities, FX, Precious Metals etc.
- Respond to client’s e-product queries, and arrange for correction or escalation to other UBS Operations support teams and business groups if further investigation is required
- Interact on a daily basis with Internal and external clients, Operations, Sales, Client Relationship teams and IT via internal chats, emails and helpline.
- Initiate contact with partners and clients alike to perform service reviews and suggest areas for improvement.
- Generate feedback and further requirements for enhancements from users and communicate these to the development and business teams.
- Assist in the production of effective training documentation and materials.
- Promote team’s service quality and provide guidance to colleagues for maintaining agreed standards.
Our ideal candidates should have the following requisites:
- Minimum 2-3 years of experience in Operations and have good understanding in at least one of the banking products area. Eg: Securities Assets Servicing (preferred), Treasury Products, Payments.
- Working experience in Client eBanking Solutions support team or Post-Trade Client Servicing team is a big plus.
- Excellent communication skills, and able to express effectively in both business terms and technology terms (eg SWIFT)
- Strong analytical skills and ability to understand and articulate client needs
- Fluency in English and every additional Asian language (Japanese or Cantonese) is considered a strong plus
- Taking ownership of each client issue through root cause and solution
- Diligent working style with high reliability
- Strong coordination skills, dynamic and flexible, able to multi-task and work well under stress
- Fast learner with a customer focused view
- Must have initiative and good interpersonal skills.
- Proficient in Microsoft Word, Power Point, and Microsoft Visio
- Able to operate independently while remaining an integral part of a focused team.
It starts with you:
We can offer you an exciting, fast-paced working environment, a culture of mutual respect and teamwork and the opportunity to play a vital role in our growth. If you are attracted to joining an organization where every individual's contribution counts and where your talent will impact on our future, please apply for this position. It starts with you.
To read more about this opportunity and to submit your application, please click on the Apply for Job button. You will be redirected to the UBS career website where you can submit your CV. All applications will be reviewed and responded to by the UBS recruitment team.
Disclaimer/ Policy Statement: UBS is an equal opportunity employer. We respect and seek to empower each individual and the diverse cultures, perspectives, skills and experiences within our workforce.