Relationship Manager – South Africa recruitment
Job Purpose:
Identify opportunities to acquire new to bank clients by way of referrals from Citibank entities or Direct Acquisition from the markets (subject to market environment), ideally generate inflows of USD 10-25MM annually and manage a portfolio of between 150 250 clients (mainly HNWI) who hold total AUMs up to USD 75 MM generating total revenue per annum of at least $0.6M. All activities must be conducted in compliance with applicable rules and regulations.
Citicertification within 3 months of joining and full TC as per current guidelines or per local regulatory requirements within 12 months of joining.
Failure to achieve any or all of the above will result in disciplinary action including termination of services. Promotion to Senior Relationship Manager will be subject to overall performance including other qualitative/quantitative measures.
Job Background/context:
Citi International Personal Bank is the preferred centre in EMEA for the provision of International Expatriate Banking and International Wealth Management for clients who wish to hold a proportion of their wealth outside the country they reside in.
This role involves servicing the needs of Mass Affluent and HNWI clients, reporting to a Sales and Distribution Head.
Close co-ordination is required with referral markets other functions within Citi IPB. Other key relationships include Marketing and Products, Legal and Compliance. Regular interfaces with Service and Control, Operations and Credit.
The business of Offshore Investments Banking is heavily regulated, for good reason, and all activities to attain objectives must be carried out in accordance with both internal and external regulations and controls.
Key Responsibilities:
- Ability to generate business through own channels and networks, build own book.
- Establishing strong relationship with the onshore business and close working relationship with referral markets
- Generate AUM growth and revenue streams that will ensure delivery of the financial plan and achievement of the business objectives through effective client acquisition, cross sell of wealth management and investment products to local Citibank clients and their own existing portfolio. In so doing, over-achieve against set targets via:
- Source new target market clients that support the attainment of business objectives targets and acquire / update and apply product knowledge to satisfy prospect and client financial and investment needs
- Maintaining the highest possible standards of investment advice for their clients in line with Citi IPB sales processes through pre-agreed calling and contact schedule.
- Taking responsibility to build relationships with key clients and influencers inside the referral businesses, instilling a sense of teamwork and pro-activity, and work closely with covered regions / countries to increase the client database through sourcing new client referrals.
- Adherence to a robust control environment within which staff carry out their duties, ensuring effective self-monitoring of activities that will satisfy internal control standards and ensure compliance with all external regulatory requirements in all aspects of work.
Development Value:
In this role an experienced financial services sales person will deepen their client relationship and sales skills for maximum financial impact and, depending on their experience related to Offshore and International Wealth Management, increase their knowledge of both the products and the sales processes involved in cross-border financial services sales.
Future roles hereafter could be Senior Relationship Manager, Service Control Head, Portfolio Counsellor or Product Management
Skills
Knowledge/Experience:
- Must have demonstrated success in a wealth management sales background within a financial services company
- An ability to manage a portfolio, maximise revenues in a regulated environment and source new business through their own initiative
- Strong knowledge of financial products and services, financial markets and economic environments
- Good knowledge of respective operational and regulatory environment as well as cultural understanding of referral market
Skills:
- Strong negotiating and influencing skills
- Good presentations and networking skills
- Communication skills (both oral and written) in at least English and one other language to suit the markets covered.
- Developed client service and sales skills as well as being a good organiser of both own and others time
Qualifications:
- University degree in a related area, preferably post-graduate qualifications in Finance or Economics or MBA graduate
- Full FSA qualifications with a minimum standard of IMC Unit 2 and CeFA papers 1-4
- Threshold Competency can be demonstrated and evidenced
Exceptional candidates who do not meet these criteria may be considered for the role provided they have the necessary skills and experience. Candidates who do not meet the FSA and other required qualifications must demonstrate willingness to complete required assessments successfully within a specified time period.
Competencies:
Focus on People:
- Communicating influencing
- Managing Development
- Building Relationships and Networking
- Valuing diversity. Demonstrates an appreciation of a diverse workforce. Appreciates differences in style or perspective and uses differences to add value to decisions or actions and organizational success.
Focus on Business Results
- Personal Effectiveness
- Understanding the Business
- Client Effectiveness
- Sales Effectiveness
- Planning for Delivery