Relationship Representative Job in Hagerstown, Maryland US
Relationship Representative
Job Description The Relationship Representative is a critical role at First Data and is responsible for projecting a positive customer experience and image to our clients through exceptional verbal and written communication skills. As a single point of contact to our customers and through your superior service you will be responsible for developing ongoing rapport with our customer base and responding to and resolving critical merchant issues. You will work collaboratively with clients to problem solve, negotiate settlements, assist with pricing and rate changes, and ensure the highest level of client satisfaction. We re looking for people experienced in working within a customer service, POS helpdesk, or call center environment, who have a confident, friendly telephone manner and who are motivated to exceed customer expectations through consultative measures. We look for new employees who are flexible to work on various shifts. First Data will train you thoroughly and help your through your first calls so that you will feel fully comfortable talking with our customers. Each client has a computerized system that we will train you on, but efficient computer skills will be necessary. We look forward to receiving your application!