Repairs Planner/Scheduler
To raise orders on IT systems, plan and dispatch jobs to the best placed operative or subcontractor with the r
My client has a very exciting opportunity for an experienced housing repairs planner/Scheduler to work in a fast paced and fulfilling environment. This South east London local authority is renowned for providing excellent quality of work and customer service to all housing residents.
Duties
• To raise orders on IT systems, plan and dispatch jobs to the best placed operative or subcontractor with the right skills to complete a repair first time.
• To receive and action requests from operatives, team leaders and subcontractors regarding the requirements for additional trades and materials to complete a repair.
• To receive and action information from operatives, team leaders and subcontractors regarding job completion.
• To ensure that all warning notices e.g. Asbestos on the IT systems are communicated to operatives and sub- contractors.
• To work pro-actively with team members to improve customer service delivery and to conduct outbound calls as required.
• To undertake training, supervision, seminars, meetings and other events designed to improve communication and assist with the effective development of the planning team.
• To contribute towards the overall service objectives and targets of the planning team.
Experience
• The ideal candidate will have at least THREE years’ experience within a Local government or Housing association providing planning / Scheduling for housing repairs.
• Knowledge of software systems Iworld, Northgate and Opti-time would be a benefit.
• Experience of dealing with phone enquiries in a professional, polite, sensitive, efficient and timely manner.
• Excellent communication skills to liaise with other departments, agencies, contractors as appropriate.
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