Resident Computer Technician Job in Calgary T3h 3P8, Alberta Canada
Staples Business Depot is currently seeking individuals for the following full-time position:
RESIDENT COMPUTER TECHNICIAN
The ideal candidate must be able to competently install, configure, upgrade, troubleshoot, and repair personal computer compatible hardware and PC operating systems, including installing, troubleshooting basic network and Internet connectivity, dial-up, DSL, and cable.
Key Objectives:
- Achieve financial targets
- Establish and maintain service excellence by assigning the highest priority to customer satisfaction and demonstrating quality in every aspect of work
- Coordinate the repair of Store DOA computers and laptops
Key Tasks of Resident Computer Technician include but are not limited to:
- Promote/suggest/sell quality tech services and peripheral upgrades through regular customer contact
- Communicate with customers, arrange service appointments
- Priority plan service work using Rate Guide appointment system
- Complete service events within the 72 hour maximum turn time rule
- Strive to achieve quality upgrade/repair and diagnosis of computer products to prevent rework
- Maintain a neat and well organized customer file system
- Perform in store – in home computer upgrade and setups as required
- Facilitate repairs to be done by Mobile/Depot Technician to ensure satisfactory customer service standard
- Communicate with Mobile/Depot Technician and MT Supervisor
- Could be asked to provide Mobile/Depot Technician vacation coverage (by invitation only)
- Coverage on the sales floor when required
Knowledge/Skill Requirements:
- Demonstrated skill performing services/upgrades to PC’s and laptops
- High School Diploma
- Experience with customer contact in a retail and/or service environment
- Excellent customer service and communication skills
- Experience in resolving challenging customer service scenarios
- Ability to effectively respond to interruptions, prioritize and multitask in a busy retail service environment
- Must successfully complete a practical in house skills competency examination administered by a Mobile/Depot Technician
Physical Demands/Working Conditions:
- Ability to lift and handle computer/business machine services
If you’re interested in this position and you’re an autonomous worker with related experience, then we’d like to talk to you!
Please apply for this position at: www.staplesville.ca or email your resume to s048mgr@busdep.com .