Resolutions Complaints Handler ( 11 month FTC) recruitment

About Us

Imagine being part of one of the world’s largest and most respected organizations, a company that employs over 300,000 people in over 100 countries. GE is a diversified technology; media and financial services company dedicated to creating products that make life better - from aircraft engines and power generation to financial services, medical imaging, television programming and plastics.

GE Money Home Lending is a one of the UK's leading specialist lenders and is a division of GE Capital. GE Capital, headquartered in Norwalk, CT, is a global provider of financial products and services to businesses, retailers and consumers. It finished 2008 with net income of $8.6 billion and total assets in excess of $572 billion.

GE Money Home Lending offers a range of finance products, including 1st Mortgages and secured personal loans. Our ranges of products are mainly sold through intermediaries and brokers.

Employing almost 1,100 staff, we are based across 2 main sites in the UK: Watford and Truro.
 

As a Resolutions Complaints Handler your main responsibilities will involve:

• Handling and finding resolution to both written and telephone based escalated complaints
• Ensure complaint is fully answered from time of receipt to a satisfactory conclusion and have case ownership throughout.
• Carrying out thorough investigations into each of the points the customer raises.
• Producing clear, concise, factual letters clearly setting out the customer complaint and responding to the points. Updating customers as and when requested/required.
• Prioritising and Managing workload; Prioritisation of complaints, business requests and personal development.
• Adhering to Regulatory requirements; Personally responsible for handling all complaints within FSA regulations (DISP) and GE regulations.
• Negotiating to find positive outcomes to difficult situations

What we will be looking for in you:

Ideally degree educated with a strong sense of drive and ambition to succeed in this this fast paced high pressured environment. The role is dealing with high level complaints so first class written and verbal communication skills are a must. Ideally if you have gained experience in a similar role this would be advantageous.
 

Desirable Skills:
• Financial Services background
• Knowledge of MCOB, ICOB AND DISP