Resource Planning Analyst (CCP0295) Job in Sw, South West UK
Resource Planning Analyst (CCP0295)
South West | £20,000-£25,000
Contact Centre Partners are please to be working with this large well known business that are looking for a Resource Planning Analyst to join its established contact centre operation.
The Resource Planning Analyst will be responsible for providing strategic planning of all work streams in the Contact Centre. You will need to take an overview of the resources required to maximise productivity and minimise threats to service levels; strong working relationships will be required with contact centre management, and various support teams to meet the changing requirements of the business.
As the Resource Planning Analyst you will have experience doing Long term planning (up to 12 months view) using a WFM, with support from the Resource Planning, Forecasting BI Manager. You will also need to provide information and intelligence to enable business decisions regarding longer term, based on current trends and information, with input from Resource Planning, Forecasting BI Manager.
The successful individual for the Resource Planning Analyst role will have strong experience working with industry recognised workforce management systems and either implemented or highly experienced around using one. Experience doing a similar role is essential in a contact centre environment and previous experience of resource planning using workforce management tools is a must.
If you would like to register your interest in the Resource Planning Analyst opportunity please forward your CV on to planning@contactcentrepartners.com