Restaurant IT Support Rep Job in Dallas 75201, Texas Us
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Restaurant IT Support Rep
Dave and Buster's Headquarters is hiring for an Restaurant IT Support Rep!!! An Information Technology Support (ITS) Representative 1 is an individual who is responsible for certain aspects of I.T. Support. They could also participate as a part of a team during the implementation of any new applications/systems or changes to applications/systems at the stores. The IT Support Representative 1 is dedicated to customer support. They will also be responsible for learning and supporting new applications/systems. This position is required to work nights and weekends. (Either Sat-Tuesday 1 pm to 12 am or Wed-Sat 1 pm to 12 am)
Development Implementation
- Develop an understanding of the configuration of store applications and hardware
- Assist in the development of processes associated with store systems to improve efficiency in the stores and in ITS
- Assist in the development of new, or modification of current business processes and procedures, in conjunction with the development of the functionality of new or existing software applications to improve efficiency in the stores and in ITS
- Assist with the development of ITS training documentation and end user procedure documentation used in ITS
- Work closely with the on-site support team during implementations
- Troubleshoot and resolve issues reported to ITS
- Develop, test, document and perform system setup changes for use in ITS
- Must maintain a professional and helpful attitude towards customers, both internal and external
- Must be proficient and comfortable working with Windows XP, Windows 2000, NT 4.0, and Windows 95 operating systems.
- Must be comfortable troubleshooting desktops, laptops and low-level networking problems.
- Must also have some basic knowledge of server products such as Windows 2000 and 2003 Server including basic understanding of the Active Directory Microsoft Management Console
- Must be proficient and comfortable working with Microsoft Word, Excel, Access, Lotus Notes, PCAnywhere, Terminal Server, VNC and Remote Desktop or Terminal Service Client, VPN Clients
- Beginning and intermediate knowledge of 9700 POS platforms and POS Hardware a plus
Upgrades Fixes
- Assist team members during upgrades to store or WHQ systems
- Assist team with the development of training documentation and end user procedures during the upgrade process for use in ITS
- Research and identify resolutions for appropriateness and inclusion into ART Solutions Database
- Validate the functionality of resolutions
- Assist with the setup/configuration of store servers and work stations, when needed
- Production Support
- Work with superusers to identify problems and troubleshoot issues reported to ITS
New Store Openings
- Assist with the configuration and installation of applications on servers and workstations, when needed
- Assist with the set up of workstations and servers at remote locations
- Some travel will be required for new store openings or implementations
- Must be willing to work days, nights and weekends on a rotating schedule and take on-call phone
EOE
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