Retail Banking & Counter Services

Retail Banking Counter Services

The team is responsible for providing a range of services including management of the Bank’s relationship with BACS and the Cheque Credit Clearing Company from an operational and scheme perspective, management of external suppliers for our inward Faster Payments Service and for our Cheque Clearing Services.
To ensure all payments, receipts, and queries are dealt with i
Cashing cheques, bill payments, deposits, withdrawal of funds and foreign currency.

Detailed Description

Counter Service: processing cash deposits, withdrawals, bill payments and banknote exchanges;
Note Exchange: ‘back office’ processing of note exchanges received over the Counter or via post;
Account Enquiries (balances, statements etc);
Cheque Clearing Processing/Enquiries (liaison with the Bank's external supplier and fraud enquiries);
Faster Payment Service: managing payment exceptions and processing funding payments with the Bank’s external supplier;
Effecting BACS payments/receipts including exception handling;
Processing of Standing Orders Direct Debits;
Relationship management;
Processing payment transactions;
Reconciliation of accounts (daily and monthly).

Job Requirements

The successful applicant will need to demonstrate strengths in the following areas:-

Awareness of and adherence to control procedures (including anti-money laundering);
Customer service and professionalism, including the ability to interact confidently with the public and internal customers face-to-face and on the telephone;
Effective communication with a wide range of internal and external customers;
Confident in the use of Excel and other Microsoft Office products;

February 20, 2015 • Tags:  • Posted in: Financial

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