Sales Assistant Job in Alpena, Michigan US

Sales Assistant

JOB SUMMARY Under general supervision, responsible for assisting with the administration of the Sales and Marketing Department which is responsible for the solicitation of new, residential and commercial or upgrades in Charter services. ESSENTIAL FUNCTIONS OF THE POSITION Actively and consistently support all efforts to simplify and enhance the customer experience Receive incoming telephone calls, take messages and direct calls Assist customers with questions/customer service related issues Verify sales paperwork, solicitation activity and commission sheets; complete payroll for direct sales personnel/contractors Prepare department sales, management and other reports as required Monitor sales representative activities; tracking, auditing for charge backs assist with daily shift management Perform payment processing for Sales collections; conduct payment reconciliation and other data entry for payments and adjustments Perform data entry for department-generated orders Provide clerical support, as needed Perform other duties as requested by supervisor PREFERRED QUALIFICATIONS Skills / Abilities and Knowledge Ability to read, write and speak the English language to communicate with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straight-forward, and professional manner Ability to demonstrate courtesy and patience with both internal and external customer Ability to use personal computer and software applications (i.e. word processing, spreadsheet, Cable Billing System) Ability to use, handle, and manipulate objects such as paper, pencils, keyboards, and mouse Ability to wear telephone headset Ability to work independently Ability to work while seated for prolonged periods of time Knowledge and ability to use the following office equipment computer, telephone, copier, fax, calculator, and stapler Knowledge of direct sales and telemarketing procedures Knowledge of general office procedures Vision ability close vision, peripheral vision, and ability to adjust focus Education (level and type) High School Diploma or equivalent required Associates degree in business sales, marketing or related field preferred, or equivalent experience Related Work Experience Number Of Years Customer Service work experience 1 Sales office experience 1 WORKING CONDITIONS Office environment