Sales Associate Job in Knoxville, Tennessee Us

General Summary

 

The role of the sales associate is to sell tires, tire related services, and mechanical services in a Merchants retail tire store.  The sales associate is responsible for assisting the customer in selecting the appropriate services and products necessary for the safe and efficient operation of the customer’s vehicle, in compliance with Merchants policies and procedures.  He/she is responsible for having a thorough knowledge of all products and services and explaining their features and benefits to the customer in an informative, pleasant, and efficient manner.  This position must exemplify the highest level of customer service and professional integrity.  The sales associate assists management in all the responsibilities of managing a Merchants location.

 

Primary Responsibilities

·        Meets or exceeds company performance standards for tires, tire service, mechanical service sales, and margin

·        Follows each of your customers’ tickets through completion.  That includes:

o       Greeting (at their car whenever possible)

o       Completing the sale using the 5 steps to a tire sale

o       Assigning the work

o       Driving the vehicle into the bay

o       Delivering the tires to the general service technician

o       Mounting and balancing the tires as needed to get the sale completed on time

o       Ensuring the completion of a 7 point inspection

o       Reviewing additional needs with the customer

o       Exit briefing and closing the ticket

o       Ensuring complete customer satisfaction

·        Achieves a thorough knowledge of all products, services, warrantees, and maintenance issues.  Keeps up to date regarding training and vendor publications

·        Consistently adheres to coompany policies and procedures

·        Handles special orders as requested

·        Maintains a customer tickler file to use as a future sales tool

·        Makes customer calls daily

·        Assists other sales or service associates as needed in an effort to exceed our customer’s expectations

·        Assists in the shop as necessary (mounting and balancing tires)

·        Helps and perimeters areas

·        Assists in receiving or transferring goods and maintenance of the inventory; including unloading trucks and warehouse stocking

·        Maintains showroom merchandising program

·        Follows all safety practices as outlined in policy and procedures

·        Performs other duties as assigned

 

Education Experience

 

Education: Minimum age requirement of 18 years

Experience:               

·        Has a proven history of successful sales experience

·        Exudes exceptional customer service skills and has a highly motivated, dynamic personality

·        Has strong telephone, verbal, and written communication skills

·        Experience in selling tires, tire related services, and/or automotive services is highly desirable

·        Is goal oriented with the ability to meet productivity objectives

·        Has the ability to work a flexible retail schedule including weekends

·        Possesses a valid in-state Drivers License