SALES & RETENTION EXECUTIVE
As a sales executive, your role is to encourage new leads to open live accounts, increase deposits/trading once live, upsell new products and deal with enquiries and complaints. You are the first point of contact for clients and therefore you need to develop good working relationships with both retail and wholesale clients
Responsibilities
- Building good working relationships with retail and wholesale clients
- Promoting new products, often working to agreed sales targets
- Advising on existing products and services
- Maintaining excellent knowledge of our products and services in order to understand customers’ needs
- Respond to incoming requests for cancellation of services and persuade our customers to remain with us.
- Proactively contact customers who are identified as at risk of cancellation and ensure that every opportunity to retain these customers is investigated.
- Identify opportunities to turn dissatisfied customers into happy customers.
March 20, 2013
• Posted in: General
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