Second Line Support
A leading provider of IT communication services, our client is currently looking for a 2nd Line Support to join their expanding team at their prestigious offices in Central London.
You will be providing a variety of users with telephone helpdesk support dealing with a range of technical tasks for example resetting passwords using Active Directory or trouble shooting Microsoft software issues including Outlook. You will try to resolve all hardware break fix queries at first contact, ensuring all calls are logged and tracked on the Call Management system.
With your previous experience working within a customer-focussed IT environment and 2nd Line Support you will have an understanding and working knowledge of Windows 7 and Windows XP Images. With your positive 'can do' attitude, you will have great listening skills and be able to multi task to be able to manage a demanding workload in this fast paced and service level orientated role.
If you’re looking for the opportunity to build your career with an industry leader, then please forward your CV.
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