Section Mgr II
Section Mgr II - IPG (Job Number: 1313865)
BNY Mellon is a global financial services company focused on helping clients manage and service their financial assets, operating in 36 countries and serving more than 100 markets. BNY Mellon is a leading provider of financial services for institutions, corporations and high-net-worth individuals, providing superior asset management and wealth management, asset servicing, issuer services, clearing services and treasury services through a worldwide client-focused team. BNY Mellon is the corporate brand of The Bank of New York Mellon Corporation. Additional information is available at www.bnymellon.com .
BNY Mellon Asset Servicing assists clients worldwide to enhance the management, administration and oversight of their entire investment process by giving them the tools and information they need to make better decisions.
Description
Purpose: (brief statement of why the role exists, what it is expected to achieve for the business) The primary role of the Trade Capture Assistant Manager is to ensure the smooth operational performance of Trade Capture to its downstream users incorporating liaison with Clients, Custodians and other internal departments to ensure the service provided is to a high standard and financial or reputational risk is avoided. The role involves managing a team of staff engaged in trade processing to ensure they carry out their designated function and duties to a high standard, with accuracy and on time.
This role is captured by BNY Mellon's Training and Competence (TC) scheme which requires you to attain competence in the role within 24 months and maintain competence thereafter. You must comply with the Company's policies and procedures in place to ensure compliance with such requirements.
Principal Responsibilities: (5 - 6 key elements for which job holder is responsible)
Key responsibilities:
Measures of success:
Manual Entry of trade data
Volume of manual trades monitored to maintain minimal manual intervention thus ensuring Valuation content is in line with Regulatory and Client requirements
Responsible for management and control of daily trade administration
Volume of Manual trades versus STP monitored
Client satisfaction that all trades have been processed accurately and in time, as per defined SLA
Reconciliations team have no exceptions of the InvestOne platform against the Custody platform
Understand the theoretical and technical nature of all asset types and complex securities on InvestOne
Monitor daily processes and controls to ensure procedures and being adhered to
Ensure appropriate levels of supervisory oversight
Ensure trades team are escalating items that cannot be processed. Assess root cause of such items
Client/Custodian Relationship
Build and maintain relationships with clients and / custodians in order to ensure that highest possible levels of trade automation are achieved
Volume of Manual trades versus STTP monitored
Reduction in manual entries through increased STP
Ensure TCM Support Group provide accurate and timely services to all internal parties
Resolution of Queries
Receive, investigate and resolve escalated queries from other operational areas, Clients and Custodians thereby ensuring service provided remains high.
Review and resolve IMS queries within 24 hours. Effective escalation of aged queries to Group Manager
Immediate resolution of NAV critical queries
Positive feedback from query resolution
Ensure teams level of investigation and resolution of items is full and complete before the next client SLA
Provide necessary technical and escalation support to ensure all issues are identified / investigated and resolved to facilitate meeting of SLA
Changes to procedure or process following investigation of internal practice are communicated
Increased awareness of why ongoing queries remain outstanding
Thorough reporting of major issues to Senior Management with positive resolution
Interdepartmental Relationship Building
Build and maintain relationships with other areas and individuals within the Fund Accounting process cycle to ensure an efficient operating model for the onward transmission to the subscribers of Trade Capture output.
Positive feedback received from other areas of Fund Accounting
Positive feedback from data vendors
Regular meetings held with other departmental areas and vendors
Positive client feedback from presentations received
Positive response and review by both internal and external auditors
Build and maintain effective and professional working relationships across all departments to support business objectives
Resource management
Lead, manage and motivate the team to ensure that the capability exists for it to work effectively and in close cooperation with colleagues in other functions/operations in order to meet business needs and deliver strategic objectives.
Regular review of skills matrices for team members
Low attrition rate
Recruited staff adhere to or surpass the timing of the training plan
Flexibility in attendance to support completion of team and department goals
Monitor team workflow, ensuring all tasks are allocated with appropriate process and check cover
Distribute workload and responsibilities to staff with sufficient experience and capacity
Lead an engaged team. Promote positive moral
Conduct regular one-to-ones. Ensure staff have clear objectives and personal development goals
Conduct regular team meetings to update staff on relevant developments and get feedback on operational issues
Manage overtime requirements
Manage planned / unplanned absence. Responsible for accurate completion of staff absence documentation within BNYM guidelines
Identify and communicate new staffing requirements to line management
Assist with team recruitment
Work closely with Learning and Development to identify, control and document all training and competency requirement for team and self
Coach and support section managers of team in production and delivery of mid-year and final year appraisals
Project work and Quality Control
Active participation in team project work and product change. Involvement in MIS reporting and Quality Control reviews.
Work on ad hoc projects and initiatives to ensure agreed client services levels are met
Maximise the benefit of existing services to improve automation and efficiency
Active review and update of working procedures to identify and support change requirements
Positive feedback is received from stakeholders
Ensure no material audit issues arise by identifying, reporting and addressing potential risk areas
Update current statistics for management information system (MIS) pack
Decision Making Authority ( limits of authority in taking decisions, any shared authorities, what policy/procedures govern decisions, signing authority for e.g. recruitment, purchase, credit, loans, authorising new business etc)
Departmental and BNY procedures are to be followed.
Relationships: (key relationships and contacts, both internal and external which directly affect success of the job holders activities)
External Auditors and occasional direct liaison with Client (can involve external Compliance Depts)
Internal - Other areas within data services, IMC, Client Services, Dublin Office and Compliance
Qualifications
Experience: (type and length of technical and/or business experience/track record needed specify whether essential or preferable)
• Previous experience of managing a Team
• Knowledge of securities administration and valuations functions
• Knowledge of OEICs and Unit Trusts advantageous
• Understanding of different Asset types advantageous
• Previous exposure to exotic or OTC instruments advantageous (e.g. Derivatives, SWAPS)
• Proficiency in using Bloomberg, InvestOne and Microsoft office systems (Excel, Word, Powerpoint)
• Experience implementing controls and writing procedures
Qualifications and Training: (academic, professional and/or banking qualifications; specify whether essential or preferable)
• Minimum of three years experience in a managerial role
• Minimum of three years experience in an area of financial services
• Minimal education standard is 5 GCSEs, including Mathematics and English
Job Skills and Knowledge: (skills, knowledge and behaviours relevant for the specific job - specify whether essential or preferable)
• Accuracy and close attention to detail is a prerequisite
• Numerate
• Ability to work as part of a team
• Excellent people management skills
• Proactive and focused attitude to work and an ability to constantly meet deadlines in a time pressurized department
• Resilient and flexible to change
• Dependability, flexibility and the ability to lead by example
• Proactive in making effective changes
Primary Location: Manchester, Manchester, GB
Internal Jobcode: 50898
Job: Asset Servicing
Organization: Global Securities Ops-HR06423
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