Senior Account Manager

Senior Account Manager - Customer Contact Consulting

Senior Account Manager - Contact Centre Consulting - London Base Office
£60,000 to £70,000 + Bens

Our client is a fun, vibrant, dynamic success story! Recently acquired by a larger firm after just 7 years of Outstanding growth! a Contact Cebtre and Customer experience Legend!

The contonued expansion and phenomenal success of this business has created an opportunity for a Senior Account Manager to join the team and manage a key portfolio of accounts.

Role
3 Main Parts to the Role:
- Strategic and Tactical Management of Client Accounts
- Ensure Customer Retention and Licensing Uptake
- Manage Servcie Quality and Client Satisfaction

Skills

The role will involve:

1. Primary contact for a portfolio of Tier 1 Accounts. Owning the relationship for all solutions and applications in the Contact Centre and Customer Experience space.
2. Be the Client Advocate in representing the business's Capabilities and Account Issues and Opportunities.
3. Pro-Active in spotting and adding value to maintain and grow these account relationships
4. Own and Manage the Licensing and customer retention of products and services.
5. Take on and Manage solutions post delivery.
6. Apply systems and process's o account management, Sales Team liason and be the pivotal linkup point of contact.

Your Experience
1. Number of years Account Management.
2. Consulting background much preferred over sales.
3. Account Management and some sales.
4. Ability to implement systems, process's and instinctively manage and the client relationship.
5. Credible and trusted advisor to senior levels - therefore need to be very consultative.
6. Sector knowledge in Contact Centre or Customer Experience systems with industry clients such as: Telecoms, Utilities, Retail.

This Role is not a Sales Role and its not a charge out consulting role or a support role. Although it supports all 3 of these areas.

To be considered please email your CV:

- craig.milbourne@commspoint.com
- or call on 0845 618 0062 or 07916 337 710 and ask for Craig