Senior Associate Support Job in Amsterdam 1077 XV, Noord Holland Netherlands
Senior Associate Support
His/her field of responsibility contains furthermore the technical and contractual processing for the use of the product service. He/she supervises the contracts agreed upon customers according tot the technical realisation. He/she is in close contact with customers and is able to immediately replay to customers regarding questions of their daily business.
Main tasks responsibilities
· Support for the Sales Specialist in the sales process.
· Advice on contracts and providing technical solutions with Sales Specialist, relationship manager in corporate banking and corporate customers.
· Drawing up contracts, sending and checking contracts upon return (in complex cases)
· As fare as possible, independent handling of non-technical customer inquiries and complaints relation to products and forwarding to the responsible units.
· Arranging and coordinating business meetings with corporate customers and potential customers on behalf of the responsible Sales Specialist.
· Receipt of orders for products and clarification or order details.
· Registration and forwarding or orders to the responsible units respectively.
· Coordination of deployments of Corporate IT-Service employees.
· Providing information and advice on transactions in foreign payment transactions (in complex cases).
Education Personal skills
· Completed commercial training (e.g. as a banker), preferably supplemented by a qualification as a fully trained banking specialist.
· Many years of experience in the area of Sales Support/ Customer Center
· Knowledge of national and international transaction management, documentary and guarantee business, value-added services, as well as foreign exchange trading and the bank’s requisite electronic service offer.
· Knowledge of DP applications used in the sphere of activity and computer skills.
· Knowledge of computers and networks, as well as operating systems, databanks and remote data transmission systems.
· Knowledge of the data-protective provisions relating to DP use in the bank’s field of activity.
· Knowledge of the overall service and product range offering for corporate customers outside of the sphere of activity.
· Knowledge of the business principles, rules, work procedures, relevant regulations and the bank’s internal organization.
· Knowledge of the regulations, directives and business processes in the sphere of activity.
· Ability to speak and write fluently Dutch, English and German
If you are interested in this opportunity please apply online or e-mail your CV and an indication of your salary package to amsterdam@walterspeople.nl quoting reference 320030 – MB. For additional information regarding this role please contact Walters People on 020 – 796 9040.