Senior Compliance Manager – TCF recruitment
Financial institution based in London is looking for a Compliance Manager to manage their Customer Treatment team.
To manage the Customer Treatment team within Corporate Markets Compliance, in order to deliver a quality compliance service to help ensure that the business area/business undertaken is in adherence with all relevant internal and external customer treatment regulatory requirements principles. This is a newly created role which will form a key part of the Regulatory Risk Management function within Compliance helping to ensure that Conduct Risk is appropriately managed.
Implement a compliance strategy around customer treatment. Provide guidance to the Corporate Markets business areas regarding the definition of specific customer treatment standards appropriate for their business and aligned to the Customer Treatment Group Standards, Conduct Risk Strategy and the 6 TCF customer outcomes.
Support the business in identifying and managing any customer treatment risks/issues in an effective and timely manner.
Participate as appropriate in any business unit customer treatment and conduct risk governance forums.
Ensure appropriate communication and training is provided to business unit colleagues regarding customer treatment issues.
Oversee the production of timely, accurate and appropriate MI reporting in relation to TCF and complaints handling
Instigate and/or undertake detailed reviews and analysis, identifying trends and issues and implementing the action of any recommendations.
Identify/review recommendations for improvements to processes, practices and procedures, communicating and implementing changes with the minimum of disruption ensuring these are understood by all affected parties.
Communicate non-conformance issues to all relevant parties and ensure that appropriate and timely remedial action is taken, providing guidance and support as necessary.
Ensure that such issues are reported in accordance with established procedures and guidelines.
Ensure that all issues and enquiries raised by the regulatory authorities are responded to in a timely and effective manner.
Lead, motivate, develop and appraise team members so that their individual and collective performance is of the required standard and meets the current and future needs of the business, providing guidance and support as appropriate.
Broad understanding of regulation in the context of both Relationship Banking and Securities and Treasury markets. Specific knowledge and experience of providing guidance around delivering FSA's Treating Customers Fairly outcomes, oversight of complaints handling, and the review and approval of financial promotions.