Senior Customer Service Representative
UnitedHealth Group is an innovative leader in the health and well-being industry, serving more than 55 million Americans. Through our family of companies, we contribute outstanding clinical insight with consumer-friendly services and advanced technology to help people achieve optimal health.
Position Description:
Positions in this function will be responsible for making outbound calls to Medicaid members. This is a production based role and you will be required to meet daily, month and quarterly production numbers. The major focus is to outreach to our Medicaid members to assist them in getting in with their doctor for the preventative services. This also includes making sure we also assist them with transportation if needed. You will be responsible to complete some data entry into a log for those members who missed their medical appointments. You will also contact these members to find out why they missed their appointments.
UnitedHealthcare Community State is part of the family of companies that make UnitedHealth Group one of the leaders across most major segments of the US health care system.
If you're ready to help make health care work better for more people, you can make a historic impact on the future of health care at UnitedHealthcare Community State.
We contract with states and other government agencies to provide care for over two million individuals. Working with physicians and other care providers, we ensure that our members obtain the care they need with a coordinated approach.
This enables us to break down barriers, which makes health care easier for our customers to manage. That takes a lot of time. It takes a lot of good ideas. Most of all - it takes an entire team of talent. Individuals with the tenacity and the dedication to make things work better for millions of people all over our country.
You can be a part of this team. You can put your skills and talents to work in an effort that is seriously shaping the way health care services are delivered.