Senior Legal Administrator
The purpose of the role is to provide an excellent standard of service to customers by administering and or processing transactions / tasks in accordance with procedures, standards and controls.within the legal and property business area.
To complete a series of procedures and tasks to ensure the accurate processing of transactions via letter, email and telephone, in line with relevant Company procedures and Service Level Agreements, with a focus on more complex processes and ad hoc tasks
To ensure that records are accurately updated for all transactions to meet Company requirements
To support agreed team targets by covering any gaps in delivery across teams in the best interest of the department and process effectiveness
Be proactive in identifying ways to improve processes
Understand and adhere to objectives and competencies in the PDP document
People
Provide support and advice to colleagues when required
Functional Responsibilities:
To undertake administration and processing to support Business and Corporate Operations
To personally deliver high quality, flexible customer services which maximise customer satisfaction and consistently, over time, reinforce the strength of the Company brand.
To ensure defined productivity and quality targets are achieved.
Provide support to key projects when required including system and product migrations
Take ownership of issues raised by Advisors/team members.
Initiates contact with other Departments/Third Parties as necessary.
To operate within a strict security and regulatory framework where cost control, containment or commercial risk, and provision of high quality customer service are key
Operates within all necessary controls, Company standards and the relevant legislative framework
Service standards and operational efficiency maximised.
Resolves queries which may require some investigation
Resolves issues or identifies issues which require escalation as appropriate.
To contribute to the development of a supportive, flexible and dynamic team environment so ensuring personal and business needs are met.
Evidence of strong contributions to the achievement of team goals and objectives, team clearly working in one direction.
Team colleagues supported on a daily basis.
Flexible to the needs of the team and others with whom there is a relationship.
Keeps abreast of changes in working practices/procedures.
You must have the following skills:
Customer service/sales experience gained in a Banking, property or other service environment.
Empathy with customers.
Ability to work under pressure and remain calm.
Data entry and administration experience at senior level
Articulate and clear.
Keyboard and PC skills with a high level dexterity.
Understanding of systems, the range of applications etc.
Numerate
This is a temporary ongoing contract , 35 hours a week, Monday - Friday to start the beginning of November.
Daily rate £80.00 plus holiday pay.
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