Senior Legal Administrator

The purpose of the role is to provide an excellent standard of service to customers by administering and or processing transactions / tasks in accordance with procedures, standards and controls.within the legal and property business area.

 To complete a series of procedures and tasks to ensure the accurate processing of transactions via letter, email and telephone, in line with relevant Company procedures and Service Level Agreements, with a focus on more complex processes and ad hoc tasks
 To ensure that records are accurately updated for all transactions to meet Company requirements
 To support agreed team targets by covering any gaps in delivery across teams in the best interest of the department and process effectiveness
 Be proactive in identifying ways to improve processes
 Understand and adhere to objectives and competencies in the PDP document
 Provide support and advice to colleagues when required

Functional Responsibilities:
 To undertake administration and processing to support Business and Corporate Operations
 To personally deliver high quality, flexible customer services which maximise customer satisfaction and consistently, over time, reinforce the strength of the Company brand.
 To ensure defined productivity and quality targets are achieved.
 Provide support to key projects when required including system and product migrations
 Take ownership of issues raised by Advisors/team members.
 Initiates contact with other Departments/Third Parties as necessary.
 To operate within a strict security and regulatory framework where cost control, containment or commercial risk, and provision of high quality customer service are key
 Operates within all necessary controls, Company standards and the relevant legislative framework
 Service standards and operational efficiency maximised.
 Resolves queries which may require some investigation
 Resolves issues or identifies issues which require escalation as appropriate.
 To contribute to the development of a supportive, flexible and dynamic team environment so ensuring personal and business needs are met.
 Evidence of strong contributions to the achievement of team goals and objectives, team clearly working in one direction.
 Team colleagues supported on a daily basis.
 Flexible to the needs of the team and others with whom there is a relationship.
 Keeps abreast of changes in working practices/procedures.

You must have the following skills:
 Customer service/sales experience gained in a Banking, property or other service environment.
 Empathy with customers.
 Ability to work under pressure and remain calm.
 Data entry and administration experience at senior level
 Articulate and clear.
 Keyboard and PC skills with a high level dexterity.
 Understanding of systems, the range of applications etc.
 Numerate

This is a temporary ongoing contract , 35 hours a week, Monday - Friday to start the beginning of November.
Daily rate £80.00 plus holiday pay.

October 23, 2014 • Tags:  • Posted in: Financial

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