SENIOR MANAGER, CLIENT SOLUTIONS, UK, INNOVATIVE INVESTOR SERVICES BANK recruitment

JOB DESCRIPTION:

PURPOSE:
To actively lead the  UK's Client Solutions function with overall responsibility for the qualification and transition of new business, and management of change, from the sales process through to ongoing operational activity. To ensure clients receive an exceptional experience in all engagements with the bank.

Our client is building up an in-house consulting team, thus looking for those who are strong in transactions, fund accounting and technology; who will help them build solutions. Good man managers, as they will be running a large team. Consultants are welcome to apply.

PRIMARY RESPONSIBILITIES OF THE TEAM:

Regional Management
•    Manages local Service Management, Client Transitions, and in some regions Client Design Managers;
•    Manages team resourcing recognising resource sharing between Client Solutions* functions;
•    Manages client evaluations and business cases, performing triage on engagement activity to determine work effort and priority;
•    Manages the organisational communication and reporting for the UK;
•    Supports the achievement of the annual business plan for revenue growth through timely transition of qualified new business;
•    Supports Sales and Distribution and Relationship/Account Management to define the client’s business case;
•    Oversees and performs consultative process flow reviews;
•    With Operations and Technology identifies opportunities to improve efficiencies, increase automation/standardisation and eliminate redundancies/overlap;
•    Defines and implements the target operating model for Client Solutions locally;
•    Takes on specific assignments and initiatives to support the strategic goals of the Client Solutions functional development;
•    Attends local geography management meetings;
•    Reports to Director, Client Solutions, UK.

* Senior Client Design resources formally report to the Director, Client Solutions, with this role supporting the prioritisation and engagement of these resources.

Functional Management
•    Assists with the development and implementation of a global and standard approach for Client Solutions;
•    Migrates to local and global best practices;
•    Maintains awareness of market, competitive, regulatory and legislative developments to fully capitalise on opportunities to extend client base;
•    Identifies through client input and industry knowledge opportunities for new products and/or maintains product bundles (in conjunction with product).

AUTHORITIES, IMPACT, RISK
Accountability:
•    Management of the team responsible for the entire scope of Client Solutions activity in UK;
•    Will be a core attendee of the UK Management Committee;
•    Will manage decisions regarding staffing with  sign-off required from the Director, Client Solutions within the region;
•    Member of local operations committee.

External Relationships:
•    Will have relationships (jointly with the AM/RM) with C-level management at Enterprise Strategic and Country Strategic clients and with clients' relationship or outsourcing teams, where required.

Internal Relationships:
•    Individual will have a close relationship with Account/Relationship Managers for scope of clients;
•    Regular contact with managers of Operations teams.

Risks:
•    Bank relationships with all client types will be strongly impacted by the successful management of this role.

Strategy:
As part of the UK Management Committee will have input into the country's strategy and direction and how local clients are managed. You will also have responsibility, in conjunction with the Director, Client Solutions, to determine the vision for Client Solutions in UK.

TIME ALLOCATION
•    50% allocation to team management and task triage;
•    25% allocation to client engagement activities;
•    25% allocation to strategic planning and building the team.

SKILLS
•    Superior communication and presentation skills;
•    Superior interpersonal skills and networking capabilities with clients, industry associations, business leaders, colleagues and staff;
•    Knowledge of securities industry and market;
•    Consultancy skills;
•    Cost/Benefit Analysis Alternatives identification;
•    Ability to lead initiatives and manage cross functional relationships;
•    Issue management;
•    Facilitation skills;
•    Conflict Resolution;
•    Negotiation Skills.

PEOPLE MANAGEMENT SKILLS
•    Talent Management Process (recruitment, selection, performance management, performance development/coaching, reward/recognition);
•    Coaching and mentoring.

EXPERIENCE (required for position)
•    University degree preferred;
•    Proven track record for leading initiatives, project management, managing cross-functional relationships and providing coaching and mentoring;
•    At least 10 years progressive business experience preferable;
•    Significant experience of Fund Services Operations;
•    Experience in managing large, diverse multi-regional teams.
 

REMUNERATION:
Excellent for the best: base, bonus, plus full package.
 

For further information, please contact: 
Isobel Carter,
Managing Director,
Incarter International Ltd.
Chelsea Office:                                  Mayfair Office:
9 Smith Street                                    Denman House, 2nd floor,
London SW3 4EE                              20 Piccadilly
                                                           London W1J 0LA
Tel: +44.20.7856.1321
Mobile: +44.7768.275.591
E-mail: isobel@in-carter.com
Websites: www.in-carter.com; www.e-searchinternational.com