Senior Manager Operations
This is a great time to join a business in real growth mode and use your skills and experience to spearhead the drive for further success. There is a definite strategic focus on this business unit so you will work closely with the GM to provide a commercial perspective as well as strong operational leadership. The focus of the role will be to guide, support and develop a group of highly qualified, well engaged and extremely competent individualsin all aspects of Trust and Estate administration. There are strong themes of client relationship management in this position and also process and procedure enhancement.
Areas of responsibility will require you to:
- Actively contribute to the strategic direction and leadership of the Philanthropy and Trustee Services team
- Review, enhance and manage the core operations and administrative functions, processes and procedures of the trustee business, including the continued development of new business efficiencies
- Oversee a clear, robust framework to monitor current and future business risks, including those identified in formal and informal review processes
- Ensure the maintenance of policies and procedures for all core functions
- Enhance the effective governance and compliance management of the trustee and estate business
- Liaise, negotiate and direct a wide variety of key internal and external stakeholders to ensure the successful operations of the business
- Manage an environment that effectively supports the continued development of the trustee business
- Lead, manage, and support the development of staff
- Oversee the data management and storage to ensure trustee records are complete, compliant, accessible, and of value to staff across the business
- Establish and regularly review Service Level Agreements where appropriate to enhance service delivery
Expected level of skills and experience:
- Tertiary and other relevant industry qualifications
- Ideally, experience within an Australian trustee / executor and exposure to individual Trusts and Estates
- Minimum 5 years leadership experience in a service focused financial services business
- Strong people management and interpersonal skills
- Strong project management and change management experience
- Proven ability to deal comfortably with a complex operating environment
- Superior communication skills
- Demonstrated stakeholder relationship management and influencing skills
- Ability to focus on outcomes and deliver on time
- Proven ability to move comfortably between high-level management and hands-on implementation
- Experience of creating policies and procedures and of implementing new processes
For a confidential discussion please contact Gareth Jones on 02 8234 0222 or via email to mail@esperille.com quoting reference number 9395
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