Senior Payment Operations Manager recruitment

Global Payments is the Group's main payment processing function. Consisting of c. 1,400 staff, the team operate from 10 geographical locations across 3 continents. Applicants should have a demonstrable track record in managing large headcount areas against KPI's, strong leadership and project management skills and excellent communication skills.

•  As a direct report to the Head of Function - Payment Operations, the role holder will be responsible for the delivery of a range of high value, high volume business critical processes through Leadership of departments in single or multiple sites.

•  Accountable for establishing high performance organisational standards through effective institution of performance development standards and measurements, recruitment of high calibre resources, and building robust succession plans/structure.

•  Accountable for establishing High Performance Organisation standards through effective institution of Performance Development standards and measurements, and where appropriate, disciplinary and grievance procedures.

•  Accountable for all aggregate impacts of client daily demand volumes and resource management to achieve BAU success, whilst also expected to work with aspects of demand change requirements in respect of integration, piloting and testing, to achieve an effective out come.

•  Accountable for ensuring a high level of payment industry and process knowledge is acquired and maintained personally and by Operations staff to successfully deliver operations and advise on technical issues as required.

•  Implement, deliver and monitor Regulatory Standards, to minimise/mitigate business risk.

Experience / Qualifications

•  Comprehensive knowledge of specific processing products available to meet customer requirements.

•  Comprehensive knowledge of Global Payments Operational Plans/strategy

•  Comprehensive understanding of business unit policies and strategy and an awareness of associated policies and strategy from elsewhere in the Group e.g. Corporate Banking Customer Services strategy

•  In depth knowledge of acceptable cost centre management expenditure procedures/standards.

•  Proven experience of integration on project /change steps into existing or new operational processing events.

•  Proven experience in Operational Management (including management of on-line systems and management of substantial staff numbers across multiple geographical locations.

•  Proven experience of operational risk management.