Senior Product Manager
Senior Product Manager - Derivatives International
12 month secondment
2 x Direct Reports
The Business
The Commonwealth Bank's CommSec Division provides retail and wholesale client's access to online broking and investment products, as well as third party investment propositions and geared solutions through its two businesses: CommSec, Australia's leading online broker and CommSec Adviser Services, Australia's leading wholesale online trading and adviser services provider.
The Team
In line with work done to determine the most effective operating model to meet CommSec's strategic goals, the Customer Experience team has been created to form a more integrated and aligned team to better deliver customer solutions and sustained business performance.
Within the Customer Experience team is the Product Development team which is accountable for the product development, product management and end-to-end business processes for CommSec and CommSec Advisor Services (CAS). The team are responsible for driving new ideas from across the business and ensuring our products are customer focused, market leading, competitive, profitable and managed for risk. The products include equities, investment lending, derivatives, portfolio services and direct funds. Customers that use these products include retail and wholesale clients, direct and advised end clients, and internal and external financial advisors.
About the role
- The Senior Product Manager, Derivatives role must have an understanding of CommSec Derivatives, International Shares and Direct Fund customers across all customer segments to be able to develop new ideas and drive delivery of new products and services that will drive revenue, and strong customer satisfaction. The role will also be able to contribute to other initiatives such as reducing costs, increasing margins through pricing structures and improving processes to create efficiencies.
- Driving new idea development, developing business cases and requirements to launch and develop simple end-to-end customer experiences that truly deliver customer centric customer value propositions which are fully aligned with the CommSec Strategy for CommSec Equities.
- Support Marketing and Distribution teams to design and deliver acquisition, cross-sell, usage and retention campaigns to achieve CommSec Derivatives, International Shares and Direct Funds business objectives through the Drive program.
- Support key relationship management across the Group to deliver the CommSec Derivatives, International Shares and Direct Funds value proposition, innovation and delivery to customer expectations
Key responsibilities include:
It is an essential component of the role that the Senior Product Manager for CommSec Derivatives understands all the drivers of the CommSec Derivatives, International Shares and Direct Funds business and will have specific accountability for:
- Contributing to new ideas and innovation for the CommSec Derivatives, International Shares and Direct Fund business and then developing business cases, requirements and ensuring products, enhancements or new services for these products are developed and delivered
- Driving and contributing to an innovative culture within CommSec
- Managing costs to agreed budgets
- Designing appropriate measurement and dashboards for CommSec Derivatives, International Shares and Direct Fund, in conjunction with the Decision Support Team, outlining product performance, risk reporting, product financial forecasts, product and customer metrics performance versus budget, product pricing and business case modelling
- Interpreting product and customer analytics to provide clear insights into revenue and cost drivers for CommSec Derivatives, International Shares and Direct Fund
- Driving process efficiency and productivity by identifying new opportunities to improve processes, reduce costs and improve customer satisfaction
- Managing product margins through pricing and fee management
- Using routine customer feedback analysis and product, service and usage analytics, to identify trends, develop recommendations and options for product innovations, initiatives and enhancements.
- Maintaining and developing the business knowledge of competitor products and industry developments for CommSec Derivatives, International Shares and Direct Fund.
- Initiating and supporting key initiatives in the CommSec Drive program.
- Supporting key projects in the CommSec Transform Drive programs with subject matter expertise where applicable.
- Key performance measurements in this category will include a combination of meeting agreed cost targets and revenue drivers to be agreed on an annual basis.
Key Competencies include:
- Experience in banking, broking or wealth required.
- 5 + years experience in product management, product development
- Strong financial product knowledge across a range of derivative products
- Strategic skills and business acumen with exceptional execution desirable
- Tertiary qualifications in a business related discipline are highly desirable
- RG146 accredited desirable
This is an exciting role for a candidate seeking a challenging and rewarding work environment.
To be considered for this opportunity, please apply online today!
Advertised:
15 Nov 2013 Aus. Eastern Standard Time
Leave a Reply
You must be logged in to post a comment.